Frumzi Casino - Τα κέρδη των παικτών καθυστερούν στο Frumzi Casino.

Hello, I would like to file a complaint against Frumzi Casino! I claimed a prize on May 8th, of course it was only a small amount, 320,000 HUF, but I didn't receive it! I have written to them several times, but the answer is still under investigation! I would like to get help! This time seems like a lot! I didn't have a bonus game! Thank you very much, I have saved my photos!

Űdv panaszt szeretnék tenni a frumzi casino ellen! Május 8-án útaltam nyereményt persze csak keveset engedett 320 000 ft de aztsem kaptam meg ! Már többször írtam nekik de a válasz ugyan az kivizsgálás alatt van ! Szeretnék segítséget kapni ! Ez az idő már soknak tűnik! Nem volt bonusz játékom ! Köszönöm szépen vannak kimentett fotóim!

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Talaber1964,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please provide more details about the prize of 320,000 HUF? Which game did you play when you won?
• Could you please explain what the amount of 11,000,000 HUF represents in your situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I sent everything to the email address! KYC is fine! Some prizes were paid out but they were smaller amounts! Now they let me transfer up to 320,000 HUF but I didn't receive it! I sent photos of everything! Thank you very much

Helo mindent át küldtem az email címre! KYC rendben! Voltak nyeremények ki is fizették de azok kisebb összegek voltak ! Most 320000 ft ig engedett útalni de aztsem kaptam meg! Fotókat küldtem mindenröl ! Köszönöm szépen

Dear Talaber1964,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Talaber1964,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Frumzi Casino representative to join this conversation.

Dear Frumzi Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

Dear all,

thank you for reaching out to us.

May we kindly ask what does the customer mean by 320000 HUF "prize"? Is it withdrawal, is it some missing win, is it something else? We cant find any 320000 HUF withdrawal requested on May 8th in the account.

Thank you in advance!

Best Regards,

Team Frumzi

Dear Frumzi Casino,

From the screenshots provided by the player it seems like there were 3 requested withdrawals in total of 320 000 Ft: 120 000 Ft, 100 000 Ft, and 100 000 Ft.

Can you please check these amounts?

Dear Mirka,

thank you for the clarification.

As we can see these withdrawals have already been cancelled by the customer and new ones have been requested. We have forwarded them to our relevant department for speed up.

We hope this clarifies the matter.

Best Regards,

Team Frumzi

I still haven't received a single payment! I haven't received a refund since May 8th! The payments were canceled! And the answer is that I canceled it! While when I asked about it, they cited a bank error! More than a month has passed since my application! Now I have new payments pending! I received refunds on June 12th and June 13th! I've been waiting for them since then! I asked about it, it's still under review! I wonder when something will happen from this? I've been waiting for 45 days and nothing has happened!

Még mindig nemkaptam egyetlen ft - ot sem ! Május 8 óta nem kaptam útalást ! A kifizetéseket törölték! És a válasz az hogy én töröltem! Miközben mikor rákérdeztem banki hibára hivatkoztak! Ott már eltelt több mint egy hónap az igénylésem ota! Most újab kifizetéseim vannak fűggöben ! Június 12- és június 13 án útaltam! Azóta ezeket várom ! Rákérdeztem még mindig ellenőrzés alatt van! Vajon mikor lesz ebből valami? 45 napja várok és nem történik semmi!

Dear Frumzi Casino,

Could you please clarify, if there is something, that can be done to speed up the withdrawal process?

Dear all,

thank you for the patience.

Kindly note that documents were requested from the customer today which he can upload directly on the website. We need photos of the front and back of the card *5350. Customer needs to ensure that the first 6 and last 4 digits are visible, but the middle 6 digits and CVV are covered. Also he needs to upload proof of address document that shows current place of residence. (e.g., utility bill or bank statement, government document), (not online or direct banks and no mobile phone bills).

Once the account is verified we can proceed with the withdrawals. We appreciate the understanding!

Best Regards,

Team Frumzi

Dear Talaber1964,

Please notify me, when you will be able to submit the requested documents.

Thank you.