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Casinos do not credit a deposit of 300 hryvnias. Incompetent support service cannot help in any way

Казино не зараховують депозит в сумі 300 гривень. Некомпетентна служба підтримки нічим допомогти не може

Dear Alina69,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Thanks to you, the casino credited the deposit to the game balance. Only you were able to resolve the issue. You need to train the incompetent people in the support service of this casino on how to communicate with players and what information to request from them. And not because the incompetent people in the support service, the deposit was made on 31.03 and they demanded a bank statement for 28.03 to 30.03, I will explain to the incompetent support service that I did not play on these days, and the deposit was not credited on 31.03. And if you need a statement for this day 31.03, then it will be on 01.04, but for the days that I did not play, why, I did not hear an answer to this question. I provided the casino with a receipt for 31.03 that the funds were withdrawn from my wallet to the casino account. Thank you Casino Guru for resolving the issue. Conduct Casino Guru trainings for incompetent support staff.

Завдяки вам казино зарахувало депозит на ігровий баланс. Тільки ви спроможні були вирішити питання. Вам потрібно для некомпетентних як сидять в службі підтримки цього казино проводити тренінги як спілкуватися з ігроками і яку інформацію в них вимагати . А не так як некомпетентні в службі підтримки, депозит був зроблений 31.03 а вони вимагали виписку з банку за 28.03 по 30.03 я поясню не компетентній службі підтримки, що я в ці дні не грала , а зарахування депозиту не було 31.03 . А як потрібно виписка за цей день 31.03 то вона буде аж 01.04 но за дні які я не грала навіщо, на це запитання я не почула відповідь. Я надала казино квитанцію за 31.03 що кошти були зняті з мого гаманця на рахунок казино. Дякую казино Гуру за вирішення питання. Проводьте тренінги казино Гуру для некомпетентних в службі підтримки.

Dear Alina69,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika Fritz

Casino.Guru