FatPirate Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Complaint Title: FatPirate Casino – Two Delayed Withdrawals totalling £1,000 since 20th June

Casino Name: FatPirate Casino

Amount Disputed: £1,000 (Two separate withdrawals of £500 each)

Detailed Description:

I requested two separate withdrawals of £500 each on 20th June, totalling £1,000. It has now been 6 days, which vastly exceeds the casino's stated 72-hour review window. My account is fully accessible, and I have completed all required verification steps.

When contacting customer support via live chat, I am repeatedly given vague, automated excuses regarding "finance team delays" and "payment provider backlogs," with no definitive timeframe for resolution. I have not violated any terms and conditions, and my funds are being wrongfully withheld.

What I want as a resolution:

I want FatPirate Casino to immediately approve and release both of my pending £500 withdrawals to my original payment method.

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Dear djbristow959,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear djbristow959,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear djbristow959,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru