Dudespin Casino - Η ανάληψη του παίκτη καθυστέρησε.

I requested my withdrawal on 20.7, the customer service representative replied on 24th that there was no problem with the withdrawal. However, the withdrawal was canceled by the casino on the same day that I made the withdrawal again. This page shows a very similar way of operating at that casino in the complaints. Too bad I didn't save the first withdrawal on the 20th (I have received my previous winnings in my account quite normally earlier in July). I definitely don't recommend this casino to anyone.

Customer service keeps saying they can't get in touch with the "withdrawals team". Customer service has provided an email address where you can contact them. The reality is, however, that you get exactly the same rambling answers, nothing concrete though.

Pyysin nostoani 20.7, asiakaspalvelija vastasti 24päivä ettei nostossa ole ongelmaa. Nosto kuitenkin peruuntui kasinon toimesta samana päivänä jolloin laitoin noston uudestaan. Tällä sivulla näkyy valituksissa hyvin samanlainen toimknta tapa kyseisellä casinolla Harmi kun en tallentanut ensimmäistä nostoa 20 päivä (olen kyllä aikaisemman voittoni saanut aivan normaalisti tililleni ko aikaisemmin heinäkuussa) . En todellakaan suosittele kenellekkään tätä casinoa.

Asiakaspalvelu vastailee jatkuvasti etteivät pysty olemaan yhteydessä "nostoja käsitelevään tiimiin". Asiakaspalvelu on antanut sähköpostiosoitteen jonne voi olla yhteydessä. Todellisuus on kuitenkin se että, sieltä saa aivan samat kiertelevät vastaukset, ei mitään konkreettista kuitenkaan.

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Dear Dille,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that the casino is not accepting/checking my withdrawal, and there is no reason for it. I have made a withdrawal 20 days ago, the withdrawal is still being processed. Yes, it has already been 14 days since my withdrawal request.

Ongelma on se että casino ei hyväksy/tarkista nostoani, eikä sille ole mitään syytä. Olen tehnyt noston 20päivä, edelleen nosto on käsittelyssä. Kyllä tässä on jo se 14päivää mennyt nostopyynnöstäni

Dear Dille,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dille,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dille,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean