Dudespin Casino - Η ανάληψη του παίκτη καθυστέρησε.

I've read that some people have filed complaints here because Dudespin Casino is not paying out winnings.

I am also affected... I had 3x €500 payouts scheduled for March 31st, April 1st and April 2nd, and I have received NOTHING of it to this day.

In the live chat, you always get the same copied and pasted answers, and when I read how many players have the same problem, I now believe that the casino is doing this intentionally so that you lose your money again.

I myself only have €500 left to be paid out and I'm curious to see if it will ever actually be transferred to my bank account.

According to the casino, verification is not necessary.

The game was played without a bonus.

The rating of this casino urgently needs to be improved if so many people are experiencing such problems and are not receiving their money.

Ich habe gelesen, dass einige Leute mittlerweile hier Beschwerden eingereicht haben, weil das Dudespin Casino Gewinne nicht auszahlt.

Ich bin selbst auch betroffen.. ich hatte 3x 500€ in Auszahlung vom 31.03, 01.04 und 02.04 und habe bis heute NICHTS erhalten davon.

Im LiveChat bekommt man immer wieder die gleichen reinkopierten Antworten und wenn ich jetzt so lese wie viele Spieler das gleiche Problem haben, glaube ich mittlerweile dass das Casino das absichtlich macht, sodass man sein Geld wieder verspielt.

Ich selbst habe jetzt nur noch 500€ in Auszahlung und bin mal gespannt ob die überhaupt irgendwann per Banktransfer auf mein Konto gehen werden.

Verifizierung ist laut Casino nicht nötig.

Es wurde ohne Bonus gespielt.

Es sollte dringend an der Bewertung dieses Casinos gearbeitet werden, wenn so viele Menschen solche Probleme haben und ihr Geld nicht bekommen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear knuckle17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear knuckle17,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear knuckle17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru