Dudespin Casino - Η ανάληψη του παίκτη καθυστερεί.

Really bad casino, deposit 410e and I lost quite a lot in the end I won 250e back so I tried to withdraw but now over a week has passed and I haven't seen the money and customer service has also stopped responding

Todella huono kasino , talletus 410e ja hävisin aika paljon lopulta sian sitten 250e voitettu takasin nii yritin nosta mut nyt yli viiko mennyt en ole rahoja nähnyt myös asiakas palvelu lopetti vastauksen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear wowmasterrrr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I've been waiting for 20 years, nothing, the same answer from there all the time, delays, etc. That's not normal.

Minä olen odottanut jo 20 lähtien ei mitään koko ajan sama vastaus sieltä että viivettä jms. Se ei ole normaali

And all the kyc etc. is fine. The same answer as

Thanks for waiting. I just checked your account and it looks like everything is looking good with your withdrawal so far, Tanel.

At the moment, there seems to have been only a slight delay, and I would like to sincerely apologize for that personally.

I completely understand how it feels and I can put myself in your shoes.

However, you can rest assured that it shouldn't be long before you get an update on your money!

Ja kaikki kyc jms on kunnossa . Kokonaan saman vastauksen että

Kiitos, kun odotit. Tarkistin juuri tilisi ja näyttää siltä, että kaikki näyttää toistaiseksi hyvältä kotiutuksesi kanssa, Tanel.

Tällä hetkellä näyttäisi vain tulleen pieni viive, ja haluaisin vilpittömästi pyytää sitä anteeksi henkilökohtaisesti.

Ymmärrän täysin, miltä se tuntuu, ja voin asettua asemaasi.

Voit kuitenkin olla varma, että ei pitäisi kestää enää kauaa, ennen kuin saat päivityksen rahoistasi!

After three weeks of fighting, I got the money in my account.

Sain kolme viikon tappelu jälkeen rahat tilille

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear wowmasterrrr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas