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Dear Casino Guru Complaint Team,

I am submitting this complaint regarding a deposit of INR 50,000 that I made to my Dafabet account, which has not been credited until now despite the amount being successfully debited from my bank account.

Deposit Details:

Amount: INR 50,000

Date: 23 January 2026

Time: 21:02 IST

Transaction ID: 488134627

The amount was successfully debited from my bank account at the time of the transaction. After noticing that the funds were not credited to my Dafabet account, I immediately contacted their customer support team.

However, Dafabet support repeatedly replied with a standard message stating that the funds were not received and advising me to contact my bank for a refund.

I contacted my bank regarding this matter, and they clearly confirmed that the transaction was successfully processed and transferred to the beneficiary/payment gateway system, and therefore a refund cannot be initiated by the bank.

I would also like to highlight an important point that clearly shows the issue lies within Dafabet’s system or payment gateway.

Previously, I made another deposit of INR 25,000, which initially faced the same issue, and Dafabet support gave the same response stating that the funds were not received. However, after some days that amount was eventually credited to my Dafabet account.

This clearly proves that the problem is related to Dafabet’s internal reconciliation or payment gateway delay, not my bank.

It has now been more than 45 days since the transaction, and my INR 50,000 is still neither credited to my Dafabet account nor refunded to my bank account.

Keeping a customer's funds for such a long period without proper investigation is completely unacceptable and raises serious concerns about the casino’s payment handling practices.

I kindly request the Casino Guru Complaint Team to investigate this matter and assist in resolving the issue.

Requested Resolution:

I request Dafabet to either immediately credit the deposit amount of INR 50,000 to my Dafabet account or refund the amount back to my bank account.

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Dear venkat1047,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear Veronika,

Thank you for your response and for keeping my complaint open.

I would like to clarify that the amount of INR 50,000 was successfully debited from my bank account on 23/01/2026 (Transaction ID: 488134627). Therefore, this is not a case where the payment was not initiated. The transaction was completed from my side and the funds left my bank account.

What makes this situation more concerning is that another deposit of INR 25,000 made in the same manner was initially reported by Dafabet as "not received", but after some days it was credited to my casino account. This clearly shows that there may be a delay or issue in the payment processing system rather than the funds not being sent.

For this reason, I respectfully request that Dafabet conduct a proper internal investigation with their payment provider or payment gateway, as the funds have already been deducted from my bank account.

I will also contact my bank and request a transaction trace from their side. However, since the payment was made to Dafabet’s payment channel, it is equally important that the casino investigates the transaction from their side as well.

This matter involves a significant amount of money (INR 50,000), and I kindly request your assistance in ensuring that Dafabet cooperates fully in resolving this issue.

I will provide any additional documents or bank confirmation if required.

Thank you for your support, and I hope this matter can be resolved soon.

Kind regards,

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is [email protected]. Thank you for your patience and cooperation.

Dear venkat1047,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru