Dafabet Casino - Η ανάληψη του παίκτη έχει καθυστερήσει και εκκρεμεί η επαλήθευση λογαριασμού.

I am facing a serious issue with Dafabet regarding withdrawal and account verification.

I requested a withdrawal of ₹234,500 on 28/03/2026, which is still pending.

Prior to this, multiple withdrawals were repeatedly declined without clear reason.

Dafabet asked for documents. I have already submitted

Now the status shows "Documents under review", but:

No clear feedback is given

No timeline is provided

Withdrawal is not processed

This is highly unfair because:

Documents are already submitted

No specific issue has been communicated

My funds are being held unnecessarily

It has been many days and Dafabet is delaying intentionally without justification.

I request CasinoGuru to intervene and ensure:

Immediate verification of my account

Processing of my pending withdrawal ₹234,500

Proper explanation for previous declined withdrawals

This behavior is unacceptable for a reputed platform.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jega812,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please advise which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Jega812,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru