Crowngold Casino - Η ανάληψη του παίκτη καθυστέρησε.

Hello Guru Team,

I am fully verified. The casino is not paying out my money. I have been waiting for 4 days.

Thank you so much for your help!

Hallo Guru Team,

ich bin vollständig verifiziert. Das Casino zahlt mein Geld nicht aus. Ich warte seit 4 Tagen.

Vielen Dank für Ihre Hilfe!

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Stay safe.

Dear luckypunch777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Could they finally get in touch with the casino? Make themselves useful to their members.

The casino is lying to me and stalling me, damn it! My account is fully verified. There's no reason they haven't processed my withdrawals for four days!

They are disregarding Responsible Gaming rules!!! I wanted to set up a cool-off period and was given free spins if I didn't comply!!!!

Guru finally helps, for goodness' sake!!

Thanks

Könnten sie sich endlich mal mit dem Casino im Verbindung setzen! Machen sie sich für Ihre Mitglieder nützlich.

Das Casino lügt mich an und hält mich hin verdammt nochmal! Mein Konto ist vollständig verifiziert. Es gibt keinen Grund meine Auszahlungen seit 4 Tagen nicht zu bearbeiten!!!!!

Sie missachten Responsible Gaming Regeln!!! Ich wollte eine Cool-Off Periode einrichten und bekam Freespins geschenkt, wenn ich es nicht tue!!!!

Guru hilft doch endlich meine Güte!!

Danke

I received the payment after 5 days.

This thread can be closed!

Ich habe die Auszahlung nach 5 Tagen erhalten.

Der Thread kann geschlossen werden!

Dear luckypunch777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru