Cosmobet Casino - Τα κέρδη του παίκτη έχουν κατασχεθεί.

I was trying to withdraw, but when I tried to do the KYC verification, I had no problem with the documents etc... but when I finished the procedure it told me "Unfortunately, we couldn't verify you"

so I sent the email to support saying that I was not able to verify my face (probably because of my old and slow camera), then they replied to me like this (I attach the email).

and they stole all my money except 12 euros (of the deposit) scammers that are nothing else... I want my 144 euros that I won

Stavo provando a prelevare, ma quando ho provato a fare il KYC verification, non ho avuto problemi con i documenti ecc... ma quando ho finito la procedura mi ha detto "Unfortunately, we couldn't verify you"

quindi ho mandato la mail al supporto dicendo che non stavo riuscendo a verificarmi la faccia ( probabilmente a causa della mia fotocamera vecchia e lenta ), loro quindi mi hanno risposto così ( allego la mail ).

e mi hanno sottratto tutti i soldi tranne 12 euro ( del deposito ) truffatori che non sono altro... voglio i miei 144 euro che ho vinto

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Are you aware of submitting documents belonging to someone else?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Fedeeba123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I focused on slots and live blackjack, the documents are mine.

And no, they didn't tell me the reason for the ban and the profit theft...

Mi sono concentrata su slot e blackjack live, i documenti sono i miei.

E no, non mi hanno specificato il motivo del ban e della sottrazione dei profitti…

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: [email protected].

Thank you very much for your patience and cooperation.

Sent, can you verify?

Inviati, può verificare?

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila