Coin Casino - Η κατάθεση του παίκτη έχει καθυστερήσει.

Hello

I made a deposit of 27.50 euros on 10/1/26

And the deposit was canceled I contacted them both by email and via live chat and they don't know why the deposit was canceled

It has been 5 business days and they have not refunded my money. I am attaching the documents below.

Thanks

Γειά σας

Έκανα κατάθεση 27,50 ευρώ στις 10/1/26

Και η κατάθεση ακυρώθηκε επικοινώνησα μαζί τους και με email και μέσω live chat και δεν γνωρίζουν για ποιον λόγο ακυρώθηκε η κατάθεση

Έχουν περάσει 5 εργάσιμες ημέρες και δεν μού επιστρέφουν τα χρήματα σας επισυνάπτω παρακάτω τα έγγραφα

Ευχαριστώ

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas