ChillBet Casino - Η ανάληψη του παίκτη καθυστέρησε.

They wouldn't let me withdraw my winnings, they canceled all my withdrawal attempts, they told me I only withdrew 1000 but I didn't even get that much, not even 100. They asked for my credentials to verify my account for the third time. At first, the payments were in a matter of seconds. Beware of this scam casino, they only allow 5 withdrawals per day, and only of 25,000 each.

No me dejaron retirar mis ganancias, me cancelaron todos los intentos de retiro, me expresaban de que retiré solo 1000 y ni eso si quiera, ni siquiera 100, me pidieron mi credencial para verificar mi cuenta por 3ea vez, al inicio los pagos eran en cuestión de segundos, cuídense de este casino estafador, solo te permiten 5 retiros diarios, y solo de 25,000,

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Dear rolandopalacios8010,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear rolandopalacios8010,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear rolandopalacios8010,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru