Cazimbo Casino - Η ανάληψη του παίκτη καθυστέρησε.

I won 21500 euros, the first 2 payouts went smoothly.

Verification successful

Exam passed

No problems.

Since I can only withdraw €500 per day and a maximum of €1500 at a time, I immediately requested the next withdrawals after the first ones (2 x €500).

Unfortunately, these have been in processing for over 8 business days. When I inquire, I'm only told to be patient, it's still being reviewed.

Ich habe 21500 Euro gewonnen, die ersten 2 Auszahlungen haben reibungslos funktioniert.

Verifizierung erfolgreich

Prüfung erfolgreich

Keine Probleme.

Da ich nur 500€ Pro Tag und Max 1500 Euro gleichzeitig auszahlen kann habe ich nach den ersten Auszahlungen (2x 500€) direkt die nächsten beantragt.

Leider sind diese seit über 8 Werktagen in Bearbeitung. Auf Rückfragen kommt nur ich solle Geduld haben es wird noch geprüft.

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Dear Yannikcaz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Yannikcaz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Yannikcaz,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla

We’ve reopened this complaint at the request of Yannikcaz. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Yannikcaz,

In order for us to better understand the current status of the issue, could you please clarify how much money has already been successfully paid out by the casino and how much still remains unpaid from the original amount of €21,500?

If possible, please also share screenshots of your completed and currently pending withdrawals from your casino account.

Thank you in advance for your cooperation. I look forward to your reply.

Karla

Almost €3,500 was paid out within two months. It's unacceptable that every payment is delayed for so long, and that I get ten different answers in ten chats. One person says it's being reviewed, another says it's about to be paid out, and yet another says there are delays due to high demand.

My payout is delayed so much that, according to my calculations, it will take me almost 7 months to receive my money...

Es wurden innerhalb 2 Monaten knapp 3500 Euro ausgezahlt. Das kann ja nichts eit das jede Auszahlung so lange rausgezögert wird und ich bei 10 chats 10 verschiedene Antworten erhalte. Der eine sagt es wird geprüft der andere es ist kurz vor der Auszahlung der nächste sagt es gibt Verzögerungen wegen zu hohem aufkommen.

Meine Auszahlung wird so verzögert das ich nach meiner Berechnung knapp 7 Monate benötige mein Geld aus zu zahlen...

Dear Yannikcaz,

Thank you for sharing your feedback. We completely understand your frustration regarding the waiting times and the conflicting information you received during your chat inquiries.

Please be assured that we are closely monitoring your withdrawal requests. We have already contacted our financial department to get an official update and to see how we can expedite your pending transactions.

We are actively following up on this matter and will provide you with a clear update here as soon as we receive the necessary information from our team.

Thank you for your patience and cooperation in the meantime.

Best regards,

Cazimbo Casino Team

Dear Yannikcaz,

We would like to provide you with a new update regarding your transactions.

We can confirm that three additional withdrawal requests were successfully processed and completed from our end on May 20th. Furthermore, we are continuing to closely monitor the processing of your remaining requests submitted between May 20th and May 22nd to ensure they are handled as efficiently as possible.

Thank you again for your ongoing patience and cooperation.

Best regards,

Cazimbo Casino Team

Dear Yannikcaz,

Thank you for your patience.

The casino has informed us that three additional withdrawal requests were successfully processed and completed from their side on May 20th.

Could you please confirm whether you have already received these funds?

If yes, please let us know whether they were received within a reasonable time frame and how much has now been paid out in total.

Thank you in advance for your update.

Karla