Casino Midas - Ο λογαριασμός του παίκτη έχει υποστεί κακή διαχείριση.

Good evening, I would like to make the following complaint: last year I already made a complaint against this casino and thanks to you I resolved it successfully. Now I am forced to make another for the following reason: following a suicide attempt I followed and am following a psychological path that is important and very hard for me. Despite the temptations I tried to resist, I didn't always succeed but I certainly improved the situation and now I haven't played for a while. The problem is that despite the Casino having assured that I would never be contacted again, and also you, on February 2nd at 11 am they contacted me again to convince me to play. I refused, I contacted support, I spoke to Dena, an operator who apologized in 1000 ways and assured me to delete my data, I said okay and let it go, a few days ago a lady named Andrea called me, again with the number associated with Casino Midas, she tried to convince me to sign up. I reply with an email saying what I think, I contact the Midas chat, same scene of apologies, they tell me that they delete the data (so it was not done the first time) and I say goodbye warning them that I thought I would contact you. From that moment the temptation to play is very strong, I am trying to resist with great strength, so I ask the Casino for compensation of Euro 2000 as the work done up to now has been seriously undermined by their usual incompetence and incorrectness and I would also like an official apology from these instigators. They assured me twice that they would be all right and that I would not be contacted again and twice they lied. Thank you very much to all of you.

Lorenza

Buonasera, vorrei esporre il seguente reclamo: l'anno scorso ho già fatto un reclamo contro questo casinò e grazie a voi l'ho risolto con successo .Ora sono costretta a farne un altro per il seguente motivo: a seguito di un tentato suicidio ho seguito e sto seguendo un percorso psicologico per me importante e molto duro. Nonostante le tentazioni ho cercato di resistere,non sempre sono riuscita ma sicuramente ho migliorato la situazione e ora è un po' che non gioco. Il problema è che nonostante il Casinò avesse assicurato che non sarei mai più stata contattata a me e anche a voi ,il giorno 2 febbraio alle ore 11 mi ricontattatano per convincermi a giocare. Rifiuto, contatto l'assistenza, parlo con Dena ,un'operatrice che si scusa in 1000 modi e mi assicura di cancellare i miei dati , Dico va bene e lascio perdere, pochi giorni fa mi chiama una signora di nome Andrea ,sempre con il numero associato a Casino Midas , cerca di convincermi ad iscrivermi. Le rispondo con una email dicendo ciò che penso, contatto la chat di Midas, stessa scena di scuse, mi dicono che cancellano i dati(quindi non era stato fatto la prima volta) e saluto avvertendoli che pensavo di contattarvi. Da quel momento la tentazione di giocare è molto forte , sto cercando di resistere con molta forza, quindi io chiedo al Casinò un risarcimento di Euro 2000 in quanto il lavoro fatto fino ad ora è stato gravemente minato dalla loro solita incompetenza e scorrettezza e vorrei anche le scuse ufficiali di questi istigatori. Per ben 2 volte mi hanno assicurato ogni bene e che non sarei più stata contattata e per ben due volte hanno mentito. Grazie mille a tutti voi .

Lorenza

Dear LOLA78,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Midas.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the calls you received compel you to register at Casino Midas in particular?
• Could you please share with me your communication with the casino that you saved as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, I have sent the requested emails to your email. Thank you very much

Ciao Tomas, ho provveduto a mandare le mail richieste sulla tua posta. Grazie mille

Thanks for sharing the information with me.

Please note, we can't ask casinos to issue compensation for what you are describing. Thanks for your understanding.

Please allow me to ask you further questions:

Did the casino phone you on more than two occasions since your self-exclusion started?

Was it possible to locate an unsubscribe option in the marketing communication you received from the related online casino?

Hi Tomas,

in terms of phone calls they called me those two times as per the screenshot.

In terms of emails, I sent you the ones I kept but I only received one more. When I receive such communications, I unsubscribe but I always receive them because probably for every casino even if they belong to the same group you have to do it because they don't do it even if they promise. I don't think it's fair. It doesn't matter for the compensation, I'm serious, I had requested it as a "punishment" because the history I have with them has been very hard on my physical health and they know it, so they shouldn't allow themselves to send me any communication in itself, even more so after having kindly requested 3 TIMES the deletion of my data in their database. They pretend nothing happened but from time to time they try again and I am still fragile. Thank you very much for taking the complaint into consideration.

Lorenza

Ciao Tomas,

a livello di telefonate mi hanno chiamata quelle due volte come da screenshot.

A livello di email ti ho mandato quelle che ho tenuto ma ne avevo ricevuta solo una in più. Quando mi arrivano tali comunicazioni mi disiscrivo ma me ne arrivano sempre perché probabilmente per ogni casinò anche se appartenenti allo stesso gruppo bisogna farlo perché loro non lo fanno pur promettendo. Non trovo corretto. Non importa per il risarcimento,parlo sul serio, lo avevo richiesto come " punizione" perché la storia che ho con loro è stata molto pesante per la mia salute fisica e lo sanno,quindi non dovrebbero permettersi di mandarmi alcuna comunicazione già di per sé,inoltre ancora di più dopo avere richiesto gentilmente per 3VOLTE la cancellazione dei miei dati nel loro database. Fanno finta di nulla ma di tanto in tanto ci riprovano e io sono ancora fragile . Grazie mille per aver preso in considerazione il reclamo.

Lorenza

Thanks for the explanation.

Regarding the protection of your data, we can't conclude that the casino didn't delete it; also, the origin of your data used for marketing can come from sources other than the online casino not deleting your data upon your request. I apologize; however, your description of the events and the provided information isn't enough for us to confront the casino regarding the issue. I understand this is disappointing, and I wish I could be of more help regarding this delicate issue. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.