Casinia Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Dear CasinoGuru Team,

I am submitting this complaint against Casinia Casino regarding a severely delayed withdrawal. 

On July 7, 2026, I requested a payout of 4650 PLN. According to the casino's official terms and conditions, withdrawals are supposed to be processed within 3 business days. 

It has now been 7 days (a full week) since my request, and the funds are still pending. I have contacted customer support via Live Chat and email multiple times, but I keep receiving the same automated responses asking me to be patient and stating that the financial department is processing it. 

I feel completely ignored by the operator. There is no valid reason for this delay, and the casino is clearly violating its own payment policies. 

I kindly ask the CasinoGuru team to intervene, contact the casino management, and help me resolve this issue so I can receive my funds.

Thank you for your assistance.

Best regards,

Kamil

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kamilm1123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But they didnt requested kyc

They didnt accept my withdraw not like pending funds

So wee wait until 14 days so 21

july

Or what cause i dont understand

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kamilm1123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla