Casinia Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

The casino is 11 days late with withdrawing funds, it is very annoying, when contacting the chat I get a response that there are many withdrawals from other players and that is why there is such a delay

Kasyno spóźnia się 11 dni z wyplata środków jest to bardzo uciążliwe kontakt z czatem dostaje odpowiedź że jest wiele wypłat innych graczy i stąd takie opóźnienie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kolombiana90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have passed the 49-day KYC verification process and so far, immediately after submitting the complaint, the funds were transferred to the account within an hour, this is the first withdrawal with such a long waiting time.

Przeszłam 49 dniowa weryfikacje KYC do tej pory od razu po złożeniu skargi dosłownie do godziny środki wplywały na konto jest to pierwsza wypłata z tak długim oczekiwaniem

Dear Kolombiana90,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

My payments have been processed, thank you

Moje wypłaty zostały zrealizowane dziękuję

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kolombiana90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla