Bruce Bet Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Hello,

I would like to file a complaint against Bruce Bet because my withdrawal and the verification of my account are being significantly delayed.

I requested a withdrawal of €1,300 from Bruce Bet via bank transfer. The withdrawal has not yet been processed. Furthermore, my submitted verification documents have not been fully confirmed or processed, even after a considerable waiting period.

I have submitted all requested documents and fulfilled my account verification obligations to the best of my knowledge. Nevertheless, I am still waiting for my request to be processed and for my money to be paid out.

Customer service has so far been unable to provide me with a concrete solution or a binding timeframe for when my documents will be reviewed and my payout processed.

I therefore request that Casino Guru assist me in resolving this issue and contact Bruce Bet. I would like my verification to be completed as quickly as possible and my legitimately requested withdrawal of €1,300 to be processed and paid out.

I am prepared to provide all necessary evidence, screenshots and documents.

Thank you for your support.

Hallo,

ich möchte eine Beschwerde gegen Bruce Bet einreichen, da sich meine Auszahlung und die Verifizierung meines Kontos erheblich verzögern.

Ich habe bei Bruce Bet eine Auszahlung in Höhe von 1.300 € per Banküberweisung beantragt. Die Auszahlung wurde bisher nicht durchgeführt. Zusätzlich wurden meine eingereichten Verifizierungsdokumente auch nach längerer Wartezeit noch nicht vollständig bestätigt bzw. bearbeitet.

Ich habe alle angeforderten Dokumente eingereicht und meinen Verpflichtungen zur Kontoverifizierung nach bestem Wissen nachgekommen. Trotzdem warte ich weiterhin auf eine Bearbeitung und eine Auszahlung meines Geldes.

Der Kundenservice konnte mir bisher keine konkrete Lösung oder einen verbindlichen Zeitpunkt nennen, wann meine Dokumente geprüft und meine Auszahlung bearbeitet werden.

Ich bitte Casino Guru daher, mir bei der Klärung dieses Problems zu helfen und Bruce Bet zu kontaktieren. Ich möchte, dass meine Verifizierung schnellstmöglich abgeschlossen und meine rechtmäßig beantragte Auszahlung in Höhe von 1.300 € bearbeitet und ausgezahlt wird.

Ich bin bereit, alle notwendigen Nachweise, Screenshots und Unterlagen zur Verfügung zu stellen.

Vielen Dank für Ihre Unterstützung.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear Pengu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center