Bruce Bet Casino - Η κατάθεση του παίκτη απέτυχε.

The deposit was made at approximately 12:30 AM on January 8, 2026, and is marked as failed on the casino website. The casino claims the funds are frozen and that I should contact my bank. I contacted my bank, which was surprised by this. The successful transaction is evident from the online banking statement, which I naturally provided to the casino. The casino is now demanding written confirmation from my bank that the withdrawal was successful and not frozen. After I explained my problem, my bank informed me that they do not issue such confirmation. The transfer receipt is proof that the transaction was successful. The money was successfully withdrawn and transferred. The casino is simply refusing to process the transaction until I provide this written confirmation from my bank.

Die Einzahlung wurde um ca. 0:30 Uhr am 08.1.26 getätigt und ist auf der Casino Seite als fehlgeschlagen gekennzeichnet. Das Casino sagt, das Geld wäre eingefroren und ich solle mich an meine Bank wenden. Ich habe mich an meine Bank gewendet worauf hin diese verwundert war. Die erfolgreiche Transaktion kann man dem Online Banking Beleg entnehmen, welche ich dem Casino natürlich gegeben habe. Das Casino fordert nun eine schriftliche Bestätigung von meiner Bank, das die Abbuchung erfolgreich war und nicht eingefroren wurde von meiner Bank. Meine Bank hat mich nach Erläuterung meines Problems darauf hingewiesen, dass sie eine solche Bestätigung nicht ausstellen. Der Überweisungsbeleg ist ja der Beleg dafür, dass die Transaktion erfolgreich war. Das Geld wurde erfolgreich abgebucht und überwiesen. Das Casino verweigert ledigliche Beabreitung bis ich diese schriftliche Bestätigung meiner Bank vorlege.

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Dear alex0,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.