Boomerang Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

I was supposedly approved and paid a withdrawal on October 16, 2025, and the same on October 17, 2025.

Mir wurde angeblich am 16.10.2025 eine Auszahlung genehmigt und bezahlt und am 17.10.25 genauso.

Dear robert2809,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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If anything seems suspicious, contact us directly.

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That's nonsense. After approval and processing, the money was usually credited to my account within 2 hours.

Not this time, I've been waiting for 4-5 days.

And SEPA transfers must be completed within one day.

My guess is that the casino didn't pay.

Das ist doch Quatsch,nach der Genehmigung und Bearbeitung wurde mirbin der Regel das Geld innerhalb von 2 Stunden gutgeschrieben.

Diesmal nicht,ich warte seit 4-5 Tagen.

Und SEPA Überweisungen müssen innerhalb eines Tages abgeschlossen sein.

Meine Vermutung ist,dass das Casino nicht gezahlt hat.

Dear robert2809,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear robert2809,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru