Blaze Casino - Η ανάληψη του παίκτη καθυστέρησε.

I've been playing at this casino for over a month. I went through verification, then video verification. I've had both deposits and withdrawals. 26 deposits and several withdrawals. I recently started playing here, placed a $200 withdrawal, and the withdrawal was quick. Then I played some more and placed a $1,100 withdrawal. The withdrawal took a long time, and when I asked in chat, they told me they were checking my account and supposedly suspected me of using multiple accounts. It was fine before, but when I won a bit more, they immediately found some kind of duplicate. They promised to respond on the 24th. But no response or withdrawal. That's how you lose the desire to play when, even after a big win, they come up with excuses not to withdraw.

Играю в этом казино больше месяца. Я проходил верификацию, потом видео видео верификацию. Были и депозиты и выводы. 26 депозитов и несколько выводов. Тут недавно пошел играть, поставил на вывод 200 баксов, вывели быстро. Потом еще поиграл и поставил на вывод 1100 баксов. Долго не выводили и когда я спросил в чате, мне сказали, что проверяют мой и аккаунт и якобы подозревают в мультиаккаунте. Нормально)))) до этого было все норм, а как выйграл побольше, то сразу нашли какой то дубликат. 24 числа обещали дать ответ. Но ни ответа ни вывода. Вот так и отпадает желание играть, когда при большом выйгрыше придумывают причины, чтобы не выводить(((

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Dear tashkent,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm telling you, I passed all the verification, and after that, I had no problems with deposits and withdrawals. And after my big win, they started saying I had a duplicate account and that my account would be verified on the 24th, but today is already the 28th.

я же говорю, что прошел всю верификацию, после этого были и депозиты и выводы без проблем. А после большого выйгрыша начали говорить, что у меня дубликат и мой аккаунт будет проверен 24 числа, но сегодня уже 28 число

Hello. I mixed up the casino. I was filing a complaint against Blaze Spins Casino, but it was Blaze Casino. Can this be corrected?

Здравствуйте. Я перепутал казино, я составлял жалобу на Blaze Spins Casino, а выбрал  Blaze Casino, можно это исправить?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tashkent,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila