BitStake Casino - Η ανάληψη του παίκτη καθυστερεί λόγω τεχνικού σφάλματος.

I haven't been able to withdraw funds from this casino for several months due to a technical error.

I completed KYC ages ago and have withdrawal history.

The casino refuses to acknowledge the technical error, so there's no way to resolve this.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Which payment methods have you previously used for successful withdrawals from this casino?
• Have you tried selecting a different payment method for your most recent withdrawal request?
• When was the last time you communicated with the casino regarding the issue with submitting your withdrawal?

Your answers will help us assess the situation more accurately and determine how we can proceed.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Only cryptocurrency is accepted. There are no other methods available.

We do not engage in transactions with casinos because communication with them is consistently impossible.

Have you tried selecting several different cryptocurrencies for your withdrawal requests?

When was the last time you tried reaching out to customer support either via email or via live chat?

Only USDT can be used.

It was over two weeks ago.

There's no trace of our exchanges left.

Hello andandjonnyx,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear andandjonnyx,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika