BillyBets Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

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Dear Wiremu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you, they have confirmed that I am verified and have confirmed that the review team have verified payout, they also confirmed that it is processing, however the are now emailing a bot response via email that it takes 5 banking days. All these conformations they are making and my balance in the casino is untouched, meaning they haven't processed anything. All screenshots from agents have been provided.

Update 13 August

The Finance team have cancelled my withdrawal and are more or less saying I cancelled it? However that is not the case as I have made a complaint on here today and have all the chat logs from the agents!

I am very disappointed that this casino has constantly messaged me of the approval and processing then all of sudden said I canceled it, which I did not? Please help casino Guru, they have definitely breached their payment terms

Attatched

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Wiremu,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean