BigClash Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

I have made three withdrawal requests. Each 500 euros. The first one was at 24/12/2025 00:30. The three working days have passed, but my withdrawal requests are still pending. I spoke with customer support, they told me that there is no problem with my withdrawal requests and that they would be processed, but i am still waiting.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Traianos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Until today (05/01/2026) nothing. I spoke to customer service and all they tell me is that they are sorry for the delay, that there is no problem with the withdrawal request I have made and that they will process the request as soon as possible. But they have been telling me the same thing for so many days. Also, this casino does not let you withdraw more than 500 euros each day and allows you to have up to three pending withdrawal requests. I won 2,000 + euros and have made three withdrawal requests of 500 euros each in a period of three days. I had 500+ euros in my account that I could not make a withdrawal request because I have three pending requests. After so many days I started playing and the result was to lose those 500+ euros that I had in my account. And I was left with the three withdrawal requests that are still pending. And even if I want to deposit money to play, I don't do it because if I win I can't request a withdrawal of the winnings.

I find it inconceivable that we consider it normal for withdrawals to be delayed by 14 days. You can't deposit money immediately and then wait that many days to get your money if you win. Also, the limit of 500 euros in withdrawals per day and up to three pending withdrawal requests is unacceptable.

Μέχρι και σήμερα (05/01/2026) τίποτα. Μίλησα με την εξυπηρέτηση πελατών και το μόνο που μου λένε είναι ότι λυπούνται για την καθυστέρηση, ότι δεν υπάρχει κάποιο πρόβλημα με το αίτημα ανάληψης που έχω κάνει και ότι θα επεξεργαστεί το αίτημα το συντομότερο δυνατόν. Αλλά τα ίδια μου τα λένε εδώ και τόσες ημέρες. Επίσης το καζίνο αυτό δεν σε αφήνει να κάνεις ανάληψη πάνω από 500 ευρώ κάθε μέρα και σε αφήνει να έχεις έως και τρία αίτημα ανάληψης σε εκκρεμότητα. Εγώ κέρδισα 2.000 + ευρώ και έχω κάνει τρία αίτημα ανάληψης των 500 ευρώ το καθένα σε διάστημα τριών ημερών. Είχα 500+ ευρώ στο λογαριασμό μου που δεν μπορούσα να κάνω αίτημα ανάληψης λόγω του ότι έχω τρία αίτημα σε εκκρεμότητα. Μετά από τόσες μέρες ξεκίνησα να παίζω και το αποτέλεσμα ήταν να χάσω αυτά τα 500+ ευρώ που είχα στον λογαριασμό μου. Και έμεινα με τα τρία αίτημα ανάληψης που είναι ακόμα σε εκκρεμότητα. Και να θέλω να καταθέσω χρήματα για να παίξω, δεν το κάνω γιατί αν κερδίσω δεν μπορώ να κάνω αίτημα για ανάληψη των κερδών.

Θεωρώ αδιανόητο ότι θεωρούμε φυσιολογικό οι αναλήψεις να καθυστερούν 14 ημέρες. Δεν γίνεται να καταθέτεις χρήματα αμέσως και άμα κερδίσεις να περιμένεις τόσες ημέρες για να πάρεις τα χρήματα σου. Επίσης ο περιορισμός των 500 ευρώ αναλήψεων κάθε μέρα και μέχρι τρία αίτημα ανάληψης σε εκκρεμότητα είναι απαραδεκτος.

Dear Traianos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning. Still nothing. I contacted customer service and they told me the same thing. That my withdrawal has no problem and that it will be processed, they also told me that they are sorry for the delay. I sent another message to the casino's complaints department and they told me the same things.

Καλημέρα σας. Ακόμα τίποτα. Επικοινώνησα με την εξυπηρέτηση πελατών και μου λένε τα ίδια. Ότι η ανάληψη μου δεν έχει κάποιο πρόβλημα και ότι θα επεξεργαστεί, επίσης μου είπαν ότι λυπούνται για την καθυστέρηση. Έστειλα εκ νέου μήνυμα και στο τμήμα παραπόνων του καζίνο και αυτοί μου είπαν τα ίδια πράγματα.

I just got an email saying all three of my withdrawals were completed. Now I'm waiting to see when the money will appear in my account. I requested the withdrawal through revolut.

Μόλις μου ήρθε email ότι ολοκληρώθηκαν και οι τρεις αναλήψεις μου. Τώρα περιμένω να δω πότε θα εμφανιστούν τα χρήματα στον λογαριασμό μου. Έχω ζητήσει την ανάληψη μέσω revolut.

The money has appeared in my account. I will close the problem. Thank you very much.

Εμφανίστηκαν τα χρήματα στον λογαριασμό μου. Θα κλείσω το πρόβλημα. Σας ευχαριστώ πολύ.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Traianos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila