BetOnRed Casino - Η ανάληψη του παίκτη καθυστερεί λόγω προβλημάτων με τα έγγραφα.

BetOnRed casino requested multiple documents from me to verify my account, all of which were successfully submitted and verified. Subsequently, to complicate the withdrawal process, they requested proof of source of funds. I submitted my pay stubs from the last three months as an employee, as requested on two separate occasions. However, these documents, along with my bank statements, were rejected twice, according to the betting site, for not meeting their "criteria." The documents I provided are legally valid in my country and constitute sufficient proof of income as an employee, but the betting site is not satisfied and is requesting documents that do not reflect the employment realities of my country. Therefore, I request the acceptance of my documents based on my good faith in cooperating with the verification process, as demonstrated by the numerous legal and confidential documents I shared with the casino. It would be unfair to deny me the withdrawal of my funds simply because my documents do not meet their inflexible and unrealistic "criteria."

El casino BetOnRed me solicitó múltiples documentos para la verificación de mi cuenta, los cuales fueron correctamente enviados y verificados. Posteriormente para complicar el proceso de retiro me solicitaron una prueba de origen de fondos, para lo cual envié las boletas de pago como trabajador dependiente de los últimos 3 meses tal como me lo solicitaron en 2 ocasiones; sin embargo estos documentos fueron rechazados en 2 oportunidades al igual que los estados de cuenta bancario, según menciona la casa de apuestas por no cumplir con sus "criterios". Los documentos compartidos son de carácter legal en mi país y son prueba suficiente de fondos (ingresos) como trabajador dependiente, pero la casa de apuestas no está conforme con esto y solicita documentos que no se ajustan a la realidad laboral de mi país. Por lo cual solicito la aceptación de mis documentos basado en mi buena voluntad para colaborar con el proceso de verificación, demostrado en los múltiples documentos legales y confidenciales compartidos con el casino, ya que no sería justo que me denieguen el retiro de mis fondos solo porque mis documentos no se ajustan a sus "criterios" poco flexibles y alejados de la realidad.

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Dear ilizarraga060292,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying your source of income seems to be the only issue at the moment?
• Which documents, apart from those you mentioned in your message, have you provided so far, and have they all been approved?
• Has the casino indicated any specific issues with approving your documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina