BetMaximus Casino - Η ανάληψη του παίκτη καθυστερεί λόγω προβλήματος επαλήθευσης.

The casino won't complete my verification, claiming I'm uploading invalid documents. My ID is valid and my deposit confirmation is from the bank, but the casino isn't accepting it.

Das casino möchte meine verifizierung nicht abschließen angebeblich werde ich ungültige Unterlagen hochladen. Mein ausweis ist korrekt und meine Einzahlung nachweis ist von der Bank und das casino akzeptiert das nicht

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetMaximus Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents the casino requested from you? Were any documents you provided approved, to your knowledge?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas