Betmaster Casino MX - Η επαλήθευση του λογαριασμού του παίκτη καθυστερεί.

They're denying me account verification because I registered a different name than the one on my INE (Mexican voter ID). I explained my situation and requested the correction of my information, as outlined in the terms and conditions contract. I opened the account three days ago, but obviously I have considerable profits, and they'll do everything they can to avoid correcting my information so I can't withdraw my money, which is mine; I earned it with my deposits. It's incredibly frustrating to be talking to a brick wall, and they refuse to help in any way.

m niegan la verificación de la cuenta ya que registre un nombre diferente al de mi ine explique mi situación y pedi la correcion de los datos tal y como lo marca rl contrato de términos y condiciones hace 3 dias abrí la cuenta pero obviamente tengo ganancias considerables y harán lo imposible por. No corregir mis datos para no poder retirar mi dinero porque es mio yo lo gane con mis depósitos es muy frustrante hablar con una pared literalmente y se niegan a ayudarte de ninguna manera

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason for entering a name that does not match your ID?
• Could you confirm the name on your ID? Additionally, what name did you use during registration?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila