Betmaster Casino MX - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I deposited 3800 and tried to withdraw my money, but they wouldn't let me. They said I had to deposit via SPEI and that's how I could withdraw my money. So I did that; I transferred 50 and then another 50.

I filed complaints with customer service.

They asked for my PIN for the deposit, and nothing happened. I started playing the games, but they wouldn't let me win anything, so I only have 1943 pesos left. The bonuses they gave me only paid the smallest amount; even on a 12-peso bet, they paid me 1 peso. Bets of 16, 18, and 20 pesos only paid out 32, 12, and 6 pesos in free spins.

And now, after sending so many complaints about my money, saying I want to withdraw the remaining balance, they won't let me play or withdraw my money. Betmaster is, so far, the worst app I've ever used. After that comes Rushbet.

Depocite 3800 y trate de retirar mi dinero y no me lo permiten. Dicen que tenía que depositar por SPEI y que así podría retirar mi dinero. Entonses así lo ise transferí 50 y luego otros 50.

puse quejas al servicio al cliente.

me pidieron mi número de clave para el depocito y nada. Empecé a jugar en los juegos y no me permitían ganar nada así que solo me queda 1943 pesos. Los bonos que me daba solo pagaban la más mínima cantidad asta en una apuesta de 12 pesos me pago 1 peso. Apuesta de 16 18 y 20 pesos solo recibía 32. 12. Y 6 pesos en tiradas gratis.

y haora después de tanto mandarles quejas de mi dinero. Que quiero retirar lo restante. No me permiten ni Jugar ni retirar mi dinero. Betmaster es asta haorita la peor de las apps que e jugado. Después de hai esta Rushbet.

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Dear Edelpapel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center