Betista Casino - Η ανάληψη του παίκτη καθυστέρησε.

Hi, I absolutely cannot recommend Betista. They ask you to upload a bank statement and proof of payment. I've uploaded both multiple times and tried different methods, but everything is rejected. The support is 100% AI and always says the same thing. You do what they say, and everything is rejected, with constant new excuses. Withdrawals are refused, and the last request isn't even being processed. Absolutely not recommended.

Hands off, people!

Hi ich kann Betista absolut nicht empfehlen man soll einen Kontoauszug & einen zahlungs Nachweis hochladen, beides hochgeladen mehrfach und verschiedene alles ablehnt Support ist 100% KI und sagt immer nur das gleiche, man macht das was die sagen und alles wird abgelehnt und immer wieder neue Ausreden, Auszahlung wird abgelehnt und die letze Anfrage wird nicht mal mehr bearbeitet absolut nicht zu empfehlen

Finger weg Leute

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ffffg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm sorry to hear you're having trouble verifying your account. To better understand the issue, please answer a few questions.

• Have you accumulated your winnings with or without an active bonus?
• Could you please list all documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?

Thank you in advance for your reply.

Dear Ffffg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru