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I have had problems since verifying my account. Until now they deposited me 13.39 dollars via skill and they blocked my account. I've been waiting for my retirement for a month and nothing

He tenido problemas desde la verificación de mi cuenta. Hasta ahora que me depositaron 13.39 dólares vía skill y bloquearon mi cuenta. Llevo un mes esperando mi retiro y nada

Hello dafredoc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet O Bet Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did your account get blocked? How much did you deposit in total into the casino? Did they ever contact you to explain the situation?

Looking forward to your answer.

Regards,

Nick

He blocked me yesterday, I have deposited about 300 dollars there several times. A month ago he blocked me from accessing the casino and virtual games. And then I managed to withdraw the amount I deposited but as 1000 profit they don't pay me and they blocked my account

Me bloqueó el día de ayer, eh depositado ahí cerca de 300 dólares en varias oportunidades. Hace un mes que me bloqueó el acceso al casino y juegos virtuales. Y luego logré retirar el monto que deposite pero como 1000 de ganancia no me pagan y me bloqueó la cuenta

They only tell me that my account is under investigation by the risk department

Solo me dicen que mi cuenta está bajo investigación por el departamento de riesgo

Hello dafredoc,

If the account closure occured only a week ago, I would definitely recommend to wait at least 1 more week for the casino to finish the investigation. Please let us know until the end of next week if there is any update regarding the case.

Ok I'll write as soon as I get an update, the only bad thing is their live chat. They are a bit mocking and do not know how to give a good explanation.

Está bien yo escribiré ni bien llegué una actualizació, lo único malo es su chat en vivo. Son un poco burlones y no saben dar una buena explicació.

Hello dafredoc,

Please let us know until the end of week if there is any update. Will set back the timer again to you.

Hi, I haven't received any updates yet, just an email where they told me this

Hello,

We are contacting you to inform you that your account is under investigation by the risk and fraud department, as a result, your account is blocked until the review is complete.

Please note that as soon as there are updates, you will be informed by email.

Greetings,

hola aun no recibo ninguna actualización, solo un correo donde me dijeron esto

Hola,

Nos comunicamos con usted para informarle que su cuenta está siendo investigada por el departamento de riesgo y fraude, como consecuencia, su cuenta está bloqueada hasta que finalice la revisión.

Tenga en cuenta que tan pronto como haya actualizaciones, se le informará por correo electrónico.

Saludos,

I need your help

nesecito su ayuda

I was just told that I committed fraud without any explanation. Help me, I want to report that bookmaker, send it to the blacklist. They kept me waiting so long, they asked me for so many documents so they could come up with it

Me acaban de decir que cometí fraude sin ninguna explicación. Ayúdenme quiero denunciar a esa casa de apuesta, mandarlo a la lista negra. Me tuvieron esperando tanto me pidieron tantos documentos para que me salgan con eso

Hello dafredoc,

Did the casino specify the fraud or give any explanation of it? I will forward your case to my colleague Branislav who will be assisting you from now on. Let's hope the casino can give us some more information regarding the issue.

Wish you best luck resolving it.

Regards,

Nick

Hello, dafredoc,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Bet O Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Bet O Bet Casino Team,

Could you please clarify the player's situation in more detail from your point of view? If we are talking about a breach of the casino's Terms and Conditions, can you please substantiate it with relevant evidence and send me the necessary documents/files to [email protected]?

Thank you in advance for providing the information.

They did not give me any explanation, they just told me that I did fraud. But that's a lie I did not play with any bonus. I also did not break any terms and conditions. Since my account was limited and suspended, everything was very strange

No me dieron ninguna explicación, solo me dijeron que hice fraude. Pero eso es mentira no jugué con ningún bono. Tampoco rompí ninguna termino y condición. Desde que me limitaron y suspendieron mi cuenta todo estaba muy raro

We would like to ask Bet O Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear dafredoc,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more possible way how you can try to get your winnings back - I recommend you to file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and using a "Contact" button or by sending your complaint to [email protected]. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru