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The casino doesn't process withdrawals as they state; they claim it takes 3 business days, but they don't meet that timeframe.

El casino no realiza el retiro indican 3 días hábiles pero no cumplen con el plazo.

Dear Kary123456,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?
• When exactly did you request this withdrawal?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello, thank you for your response. I have never received a payment. This is the first time I have requested one. I requested the withdrawal on November 12th and due to the schedule they handle, they registered it on the 13th, but I have not yet received my withdrawal. Can you tell me if in the complaints you have had, there was a payment from this casino or if they never paid? So I don't continue wasting my time.

Hola gracias por tu respuesta nunca he recibido un pago es la primera vez que lo solicito, el retiro lo solicité el 12 de noviembre y por el horario que ellos manejan lo registraron con fecha 13 pero hasta el momento no recibo mi retiro. Me puedes comentar si en las quejas que han tenido si existió el pago por parte de este casino o nunca pagaron? Para no seguir perdiendo mi tiempo.

Thank you for your reply, Kary123456. Unfortunately, I am not able to answer this question as of now. The casino had some resolved complaints in the past, but we cannot predict the outcome of your withdrawal request.

Nonetheless, I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open so you can let me know if there is anything new. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Hi Kristina, I'm telling you that they returned my withdrawal claiming that I had not completed the value of 5 times my deposit and I told them that I had already done it, they told me that this time my withdrawal will be processed but I have to wait until Thursday. I'll keep you informed of any news. Thank you.

Hola Kristina te comento que me devolvieron el retiro aduciendo que no había completado el valor de 5 veces mi depósito y les indiqué que ya lo había echo, me indicaron que esta vez mi retiro se procesará pero debo esperar hasta el día jueves. Te mantengo informada de alguna novedad. Gracias

Dear Kary123456,

Has there been any news?

Hi Kristina, I'm telling you that I managed to make the withdrawal after many failed attempts. They finally approved the withdrawal. Thank you.

Hola Kristina te comento que logré hacer el retiro después de muchos intentos fallidos al fin me acaban de aprobar el retiro. Gracias

Have you already received your winnings?

Yes Kristina the profits were received. Thank you

Si Kristina las ganancias fueron recibidas. Gracias

Dear Kary123456,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru