BeonBet Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I am filing this complaint because BeOnBet Casino has repeatedly reversed my verified withdrawals without explanation and refuses to provide any proof of attempted payout.

My account is fully verified. Since verification, I have attempted to withdraw my balance three separate times. Each withdrawal was either cancelled or reversed back into my casino account after long delays.

The casino claims:

"Technical issues" with the payment provider

That they "cannot provide proof of payout" because it is "confidential"

That I must keep submitting new withdrawal requests

They have refused to provide:

Any transaction ID

Any proof of attempted e-Transfer

Any concrete payout timeline

Each time I resubmit a withdrawal as instructed, it is later reversed again. This appears to be a deliberate delay tactic.

I have full documentation including:

Emails showing repeated contradictions

Confirmation my account is verified

Screenshots of my balance ($1,300 CAD) being returned after reversals

I am requesting CasinoGuru’s assistance in obtaining my rightful withdrawal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rach23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My withdrawals were submitted multiple times and were reversed/cancelled repeatedly after verification, which reset the timeline each time. Verification itself took over a week, and the delays have continued since December 3rd.

I have also been refused proof of payout attempts and have been repeatedly instructed to resubmit withdrawals, which were then cancelled again.

This represents an ongoing pattern rather than a standard processing delay.

Screenshot from today showing verified account and balance returned to $1,300 after multiple cancelled withdrawals.

Update:

After informing the casino that a CasinoGuru complaint was submitted, I again received a scripted response instructing me to resubmit withdrawals due to "technical reasons," with no acknowledgment of the complaint or provision of proof.

The casino continues to repeat the same instructions despite multiple reversals.

Dear Rach23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Thank you for following up.

Unfortunately, the issue has not been resolved.

My withdrawal has not been received, and my balance of $1,300 CAD remains in my BeOnBet account. This is after three separate withdrawal attempts, all of which were reversed or cancelled.

On Friday, December 12, I informed the casino that I had filed a CasinoGuru complaint. Despite this, I received yet another response instructing me to "submit a new withdrawal request due to technical reasons," with no acknowledgment of the complaint, no proof of payout attempt, and no timeline provided.

The casino continues to repeat the same instructions while refusing to provide transaction IDs or evidence of failed payouts. This appears to be an ongoing loop rather than a standard processing delay.

I have not submitted any new withdrawals since filing this complaint, as previous attempts were repeatedly reversed.

Please let me know the next steps.

Kind regards,

*******

Dear Rach23, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Attila,

Thank you for getting back to me.

To answer your questions:

1) Have you made any successful withdrawals before?

No. I have not made any successful withdrawals with BeonBet.

Every withdrawal attempt I’ve made remained pending for approximately 1–2 days and was then cancelled by the casino and returned to my casino balance. No funds were ever paid out to me.

2) Communication with the casino regarding the delayed withdrawal:

I have had extensive email communication with BeonBet’s "VIP Department account manager" (Kim). Since my account was verified, I have attempted multiple withdrawals totaling C$1,300. Each withdrawal followed the same pattern: it was marked as submitted or "successfully sent," remained pending for 1–2 days, and was then cancelled and returned to my account.

The casino has provided inconsistent and contradictory explanations for these cancellations, including:

Daily or per-transaction withdrawal limits (later contradicted)

"Technical" or "payment provider" issues

Requests to resubmit withdrawals multiple times

Suggestions to use cryptocurrency instead

Refusal to provide any proof of attempted payout (such as transaction IDs, timestamps, or confirmation emails)

I have screenshots showing:

My account marked as Verified

My balance showing C$1,300

Withdrawal requests marked as "successfully sent"

Subsequent reversals returning the funds to my casino balance

Email correspondence confirming cancellations while refusing to provide payout proof

I will upload the relevant screenshots to the complaint and will also email the full correspondence to [email protected] as requested.

Please let me know if you require any additional information from me.

Kind regards,

*******

Dear Rach23, thank you for your response, I can confirm that I have received your emails.

Have you proceeded with any further withdrawal attempts? Is the issue still recurring?

Thank you in advance for your reply.

Dear Attila,

No, I have not proceeded with any further withdrawal attempts.

Yes, the issue is still ongoing.

Kind regards,

Dear Rach23,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Rach23,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear BeonBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia