BassBet Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I made the withdrawal of 800 euros yesterday because it wouldn't let me make a larger amount!

They don't answer my email or live chat!

What should I do?

I have a remaining withdrawal amount of 1164 and I can't do anything.

Εκανα εχθες την αναληψη των 800 ευρω γιατι δεν με αφηνε να κάνω μεγαλυτερο ποσό!

δεν μου απαντουν στ εμαιλ ουτε στη ζωντανη συνομιλια!

τι να κανω;

εχω υπολοιπομενο ποσο αναληψης 1164 κ δεν μπορω να κανω τιποτα

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Dear Fridaaaaaa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center