BassBet Casino - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

Hello, I requested a withdrawal almost two weeks ago and I keep getting put off. I was assured it would take a maximum of five days, but it's been almost two weeks now. I was counting on the money and I feel cheated. The website is called Bassbet. I hope you can help me.

Hallo ich habe eine Auszahlung vor knapp 2 wochen beantragt und ich werde immer wider nur vertröstet mir wurde versichert das es maximal 5 Tage dauert is aber mittlerweile fast 2 Wochen her ich habe mich auf das geld verlassen und ich fühle mich betrogen die seite heißt bassbet ich hoffe sie können mir helfen

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Dear maui,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear maui,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.