BassBet Casino - Η ανάληψη του παίκτη καθυστερεί και ανησυχεί για τα όρια.

Hello,

I recently won €15,000 at Bass Bet. According to the terms and conditions, withdrawals are limited to €500 per day and a maximum of 3 requests per week (€1,500 in total).

This is my very first withdrawal. I submitted 3 requests of €500 each (total €1,500), and it has now been 3 days with no payment received yet. I understand that this timeframe can still be within a normal processing period, but I am concerned because:

The casino does not allow me to submit further withdrawal requests until the current ones are processed.

With the withdrawal limits, it would take around 10 weeks in total to cash out €15,000.

If there are additional delays, I fear that I will never be able to receive the full amount.

I kindly ask for Casino Guru’s assistance to ensure that the withdrawals are processed according to the stated terms and that I am able to receive my winnings in a fair and timely manner.

I have attached screenshots of my balance, the pending withdrawal requests, and communication with support.

Thank you very much for your help.

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you very much for your response..I will update again..when the 14 days are over.

Ευχαριστώ πολύ για την ανταπόκριση σας ..θα ενημερώσω εκ νέου ..όταν περάσουν οι 14 μέρες

Thank you for your response, I will update you again after 14 days

Dear titani4565,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru