Awintura Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Today I made two withdrawals, one for 1,500,000 and another for 1,450,000. Both have been processed, but I haven't received any updates, except that it takes 14 business days (Monday to Friday)!!!! KYC verification hasn't been requested. Checking this website, I've found several similar cases of people experiencing delays in the withdrawal process. Strange for a casino with such a good rating. My winnings came from playing slots and blackjack.

Hoy hice 2 retiros, uno por 1.500.000.- y otro por 1.450.000.-, ambos están procesados pero no me llega informacion, salvo que demoran 14 días hábiles (de lunes a viernes...)!!!!, no ha sido solicitada la verificación KYC. revisando en esta web me he encontrado con mas casos similares de personas con demoras de tiempo en el proceso de retiros. Extraño para un casino con tan buena nota. Mis ganancias las hice jugando tragamonedas y blackjack

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Dear Miguelinxxxcl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand your point about the timeframe. Fourteen business days seems excessive compared to other platforms. However, if a withdrawal request exceeds a certain limit, the expected procedure (which other casinos follow) is to immediately request account verification for KYC. Otherwise, one assumes these delays are designed to prevent withdrawals from being paid out, or worse, to encourage players to continue depleting their balance until they lose everything. I hope the casino requests KYC as soon as possible and that the deadlines are met.

Entiendo lo que planteas del plazo. Me parece excesivo 14 días hábiles en comparacion a otras plataformas. De todas formas, al menos si hay una solicitud de retiro que supera algún limite, lo esperable (que hacen otros casinos) es solicitar inmediatamente la verificación de la cuenta para pasar el KYC. De lo contrario, uno asume que son demoras diseñadas para evitar el pago de los retiros que un jugador hace o peor aun, para que la persona siga consumiendo el saldo hasta perder todo. Espero que el casino solicite a la brevedad el KYC y que los plazos se cumplan.