AmunRa Casino - Η ανάληψη του παίκτη καθυστερεί.

To date still no news, I asked for information but I have not received any news

Ad oggi ancora nessuna notizia ho chiesto informazioni ma non ho ricevuto nessuna notizia

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

They replied to me today, apparently they've processed my withdrawal. I'll update Casino Guru as soon as possible if everything goes well.

oggi mi hanno risposto così sembrerebbe abbiano messo in pagamento il mio prelievo. Aggiorno quanto prima casino guru se tutto va a buon fine

To date nothing has been credited

Ad oggi nulla è stato accreditato

Dear player,

Thank you for the update. Could you please address my previous questions as well?

I look forward to your reply.

Best regards,

Attila

Proof of identity not required to date

my money no bonus

I've been playing for a short time but previous withdrawals are ok

The casino wrote me this email that for them if I understood correctly the withdrawal was credited

but when I check the transactions on the Postepay digital I don't find the credit of 73 euros

I have no credit in the month of May

Prova di identità non richiesta ad oggi

soldi miei no bonus

da poco che ci gioco ma prelievi precedenti ok

il casinò mi ha scritto questa e-mail che per loro se ho capito bene il prelievo è Stato accreditato

ma io controllando i movimenti sulla postepay digital l’accredito di 73 euro non lo trovo

nel mese di maggio non ho nessun accredito

Thank you very much for your response. Could you kindly provide your bank statement for the relevant period to help us verify that the funds have not yet been received?

You can send it to my email at [email protected].

Thank you in advance for your reply.

Since this date I have not had any more credit transactions, so as you can clearly see, the top-up of €73 has not been made and therefore the casino has not paid

da questa data non ho avuto più operazioni di accredito, quindi come si può ben vedere, io la ricarica di 73 € non c’è quindi il casinò non ha pagato

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Lelloxxx24,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite AmunRa Casino representative to join this conversation.

Dear AmunRa Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

Dear all,

We kindly inform you that we are investigating the matter and we will have updates for you as soon as possible.

Thank you for your patience and understanding.

Best regards,

AmunRa Team

Dear AmunRa Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification at your earliest convenience.

Thank you for your attention to this matter.