AmunRa Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I submitted a withdrawal request on March 22, 2026.

Which unfortunately has not been carried out to this day.

I complained after a few days and always received the same answers. "Don't worry, everything is fine, the payment will be processed as quickly as possible!"

On February 27, 2026, my account was suddenly blocked, allegedly at my own request. Account gone, money gone!

After several complaints, it was reactivated, and I was repeatedly apologized and informed that the payout had now been made manually!

That was of course another lie! The payment provider had made a mistake.

Over the next few days, I had email contact with about 12 different employees. Some wrote that my account had been blocked at my own request, even though it had already been reopened. Then there were at least ten of the usual platitudes about how sorry they were and how they had forwarded it to the "responsible department"! Others kept writing that I should submit a new withdrawal request! But that wasn't possible because I kept getting the message: "I have to spend the amount before I can withdraw it!"

I kept complaining, and suddenly they wanted me to send my IBAN and BIC. That didn't help either. Just another delaying tactic. I contacted the complaints department again the day before yesterday. [email protected] skilled.

They replied yesterday with the following:

"As a gesture of goodwill," you would transfer the €300 to me; I should send my bank details.

I sent it again, but after that there was no picture or sound!

An hour ago I received an email from support:

We would like to inform you that your payment has been canceled by the payment provider – in this case, your bank. We recommend that you contact your bank to clarify the situation or use a different payment method. You can request a new withdrawal at any time. Please note that each new request must undergo the standard processing time of three days.

What an outrage!

I have so many emails and screenshots, I can't possibly send them all. If you need them, of course I'd be happy to.

Ich habe am 22.03 2026 eine Abhebungsantrag gestellt.

Der leider bis heute nicht ausgeführt wurde.

Ich mich dann schon nach einigen Tagen beschwert und erhielt immer die gleichen Antworten. "Keine Sorge, alles ist gut, die Auszahlung wird schnellstmöglich bearbeitet!

Am 27.02.26 wurde plötzlich mein Konto gesperrt, angeblich auf eigenen Wunsch. Konto weg, Geld weg!

Nach diversen Beschwerden wurde es dann wieder freigeschaltet und sich immer wieder entschuldigt und es wurde mir mitgeteilt, die Auszahlung sei jetzt manuell erfolgt!

Das war natürlich auch wieder gelogen! Der Zahlungsanbieter hätte einen Fehler gemacht.

Ich hatte die nächsten Tagen mit ca. 12 verschiedenen Mitarbeitern Email Kontakt. Die einen schrieben, mein Konto sei auf eigenen Wunsch gesperrt, obwohl es schon wieder geöffnet wurde, dann mindestens zehnmal die üblichen Blabla Entschuldigungen, es würde Ihnen so leid tun und sie hätten es an die "zuständige Abteilung weitergeleitet"! Andere schrieben dauernd, ich solle einen neuen Abhebungsantrag stellen! Das war aber nicht möglich, weil mir dann immer angezeigt wurde: "Ich müsste den Betrag vor Abhebung erst einmal umsetzen!"

Ich habe mich immer weiterhin beschwert und plötzlich sollte ich meine IBAN und BIC senden. Hat auch nichts gebracht. wieder reine Verzögerungstaktik. Ich habe mich dann vorgestern noch mal an die Beschwerdestelle gewandt. [email protected] gewandt.

Die haben gestern folgendes geantwortet:

"Als eine Geste des guten Willens" würden Sie mir die 300 € überweisen, ich solle meine Kontodaten senden.

Habe ich erneut geschickt, danach kein Bild, kein Ton!

Vor einer Stunde bekomme ich eine Mail vom Support:

Wir möchten Sie darüber informieren, dass Ihre Zahlung vom Zahlungsanbieter – in diesem Fall Ihrer Bank – storniert wurde. Wir empfehlen Ihnen, sich mit Ihrer Bank in Verbindung zu setzen, um den Sachverhalt zu klären, oder eine andere Zahlungsmethode zu verwenden.Sie können jederzeit eine neue Auszahlung beantragen. Bitte beachten Sie, dass jeder neue Antrag die übliche Bearbeitungszeit von drei Tagen durchlaufen muss.

Was für eine Unverschämtheit!

Ich habe so viele Mails und Screenshots, ich kann das alles gar nicht schicken. Wenn Sie es benötigen, dann natürlich gerne.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Guzzi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Guzzi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla