AllSpins Casino - Η ανάληψη του παίκτη καθυστέρησε.

Allspins casino, Wintopia and Flappy are all refusing my withdrawals for no reason at all.

They do not pay me and just put the funds back in my account and claim some fake error codes.

I have cashed out from these casinos and this payments are very slow and getting worse. Its been many weeks I have been dealing with this.

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Dear sdexcid,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sdexcid,

Unfortunately, we are unable to proceed with the investigation of your complaint.

After reviewing our internal records, we have confirmed that your account has been permanently blocked on Casino Guru due to repeated breaches of our community and platform rules, including inappropriate behavior and attempts to misuse our services. This decision followed multiple previous incidents and formal warnings.

For this reason, your current complaint must be rejected. Please be aware that creating additional accounts after a ban is considered a violation of our policies, and any such accounts will be closed accordingly.

As we are no longer able to offer mediation services in your case, we suggest seeking assistance through an alternative platform should you wish to continue addressing your dispute with the casino.

Thank you for your understanding.

Kind regards,

Casino Guru Team