Alf Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Hello.

I won €114,500 at alfcasino and now there are increasing instances of withdrawals being cancelled with the most outlandish reasons.

First I was told that I was a VIP and that payouts would be faster than normal.

Now, the problem is that there are cancellations due to system errors, or my bank doesn't accept the payments, etc.

All of this is apparently being done to avoid paying out the money.

I desperately need your help!!!

Hallo.

ich habe bei alfcasino 114.500€ gewonnen und es kommt nun vermehrt zu Abbrüchen der Auszahlungen mit den ausgefallensten Begründungen.

Zuerst wurde mir gesagt, dass ich VIP bin und die Auszahlungen schneller gehen als normal.

Nun ist es so, dass es Abbrüche wegen Systemfehlern gibt, oder meine Bank die Zahlungen nicht akzeptiert usw.

Das alles wird anscheinend gemacht, um das Geld nicht auszahlen zu müssen.

Ich brauche unbedingt Hilfe von Euch!!!

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Dear crazythings1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Today I was informed that I need to verify an old, no longer valid credit card.

It's pure harassment what they're doing to delay payouts and thus lower my VIP level.

Hallo,

Heute wurde mir mitgeteilt, dass ich eine alte, nicht mehr vorhandene, Kreditkarte verifizieren soll.

Es ist wirklich reine Schikane, was die da machen, um die Auszahlungen zu verzögern und damit mein VIP Level sinkt.

Dear crazythings1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning,

Unfortunately, nothing has changed!

Alfcasino has now informed me that I can process old credit card transactions.

should submit.

I did that too.

But nothing happens again.

Can you please help?

Best regards

Marius

Guten MOrgen,

leider hat sich noch nichts geändert!

Alfcasino hat mir jetzt mitgeteilt, dass ich alte Transaktionen von der Kreditkarte

einreichen soll.

Das habe ich auch getan.

Aber es passiert wieder nichts.

könnt ihr bitte helfen?

Besten Gruß

Marius

Dear crazythings1, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla