Afun Casino MX - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

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Dear Rubenchu28.28,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No, I no longer expect a refund; they already told me they won't reimburse me anything.

No ya no espero reintegro ellos ya me dijeron que no me reembolsan nada

And I've never had problems with a withdrawal; I'm not a whiny, problematic customer.

Y jamás había tenido problemas con un retiro no soy un cliente problematico chillon

Dear Rubenchu28.28, could you please forward your correspondence with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.

They assured me it was a Pragmatic error. Pragmatic asked for my game ID and confirmed that there was no error and that the winnings generated are entirely mine.

Ellos me aseguran que fue error de pragmátic pragmátic me pidió mi ID de juego y me confirmaron que no existe ningún error y que las ganancias generadas son totalmente mías

Dear Rubenchu28.28, thank you for your message. Could you please forward your communication with the game provider?

Thank you in advance for your reply.