7BitCasino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

Good evening, 7bitcasino has been asking me for a series of documents, one after the other, for several hours to process the withdrawal in question. I have correctly attached them, respecting their requests. However, they continue to exhaust me with additional requests, even though I have attached them as described. I honestly understand the security checks, but not the scams. I find this attitude stressful and unfair. I therefore request a reminder for the processing of the withdrawal due to me. Thank you.

buonasera 7bitcasino per evadere il prelievo in oggetto mi sta chiedendo una serie di documenti uno dopo l altro da diverse ore che io correttamente allego rispettando le loro richieste tuttavia continuano a stremarmi con richieste in più nonostante allego come descritto . Sinceramente capisco i controlli di sicurezza ma non le prese in giro. Lo trovo stressante e scorretto questo atteggiamento. Chiedo pertanto un sollecito dell evasione del prelievo a me spettante . Grazie

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Dear Silvia83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Silvia83,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Silvia83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Silvia83,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean