7BitCasino - Η ανάληψη του παίκτη καθυστέρησε.

Greetings ,

I'm writing because 7bit Casino isn't processing my €200 withdrawal. They sent me an email saying that I didn't meet the wagering requirements, etc., and I had successfully deposited into my gaming account. I also went through their verification process and was waiting for the withdrawal to be processed. I was shocked when they sent me this email about fraud. But honestly, I think they just don't want to pay. It's really unfair. I strongly advise against playing there because they aren't compliant, in fact, it's a scam. I haven't done anything illegal, and I'm demanding my winnings. I've also deposited often, and the first time they processed my withdrawal without a hitch.

Thank you. I await your response.

Silvia

Salve ,

scrivo perché il casinò 7bit non evade il mio prelievo di 200 euro . mi ha mandato una mail dicendo ,che ,non ci sono i requisiti validi per la scommessa etc etc ed io ho correttamente depositato sul conto gioco .oltre che, ho superato il processo di verifica con loro e stavo attendendo appunto l evasione del prelievo indicato. Sono rimasta basita quando mi hanno scritto questa mail parlando di antifrode?? Ma sinceramente penso non vogliano pagare e basta . Scorrettezza davvero , sconsiglio di giocarci vivamente a chiunque perché non sono a norma anzi è una truffa . Io da parte mia non ho fatto nulla di illegale e pretendo la mia vincita . Oltre che , ho depositato spesso e la prima volta mi avevano evaso il prelievo senza storie .

grazie . Attendo vostre .

silvia

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you. I have attached what they wrote in response. They don't want to pay! Thank you. I asked for an explanation, but they haven't responded. Among other things, I asked them to check again because they are making a mistake!

grazie vi ho allegato quanto mi hanno scritto di risposta .non vogliono pagare ! Grazie.ho chiesto spiegazioni non rispondono tra l altro ho chiesto di verificare nuovamente perché si stanno sbagliando!

Now I did as they said with the wagering requirements. They should process the withdrawal but at the moment I'm still waiting.

Ora ho fatto come hanno detto loro con i requisiti di scommessa . Dovrebbero processare il prelievo ma al momento sto in attesa ancora .

Since the withdrawal wasn't processed quickly, I replayed the amount. Unfortunately, I was tempted. Of course, I didn't expect an anti-fraud check and to have bet without respecting their terms.

non processando velocemente il prelievo ho rigiocato la somma sono stata tentata purtroppo . Certo non mi aspettavo un controllo antifrode e di aver scommesso non rispettando i loro termini

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika

Dear player, I'm truly sorry to hear that you ended up losing your funds. However, please understand that the player is responsible for the money in their casino account until it is successfully withdrawn. Until the funds are processed and received, they remain available for play and, unfortunately, can be lost.

We always recommend that players avoid using the pending withdrawal balance for further play to ensure a smooth and successful payout process.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.