5Gringos Casino - Η επιστροφή χρημάτων του παίκτη έχει καθυστερήσει.

Refund of €100 never arrived, 4 months have passed

Rimborso di 100€ mai arrivato,sono passati 4 mesi

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• May I confirm whether your account has been closed due to gambling-related issues?
• If that is the case, could you kindly inform me when your account was closed?
• Additionally, have you submitted the required information to the casino for the refund?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

-The account was closed because it was a duplicate

-Mid-January

-I sent everything

I didn't know you couldn't open two accounts. When they closed them, they offered me a €100 refund, which never arrived.

-L’account è stato chiuso perché duplicato

-Metà gennaio

-Ho inviato tutto

non sapevo che non si poteva aprire due account,quando hanno chiuso mi hanno offerto 100€ di rimborso mai arrivato

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tommi272727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila