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Fraud. They did not send me the code by text message needed to make the withdrawal. See Attachment. Immediately closes the return of my 20 euros deposited

Truffa. Non mi hanno mandato il codice per sms che serve per compiere il prelievo. Vedi allegato. Chiude subito la restituzione dei miei 20 euro depositati

Dear Omar,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Was your phone number verified previously?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Right I didn't have the sms to pick up. I had confirmed the phone number and account. But they didn't text me the same. Closes the return of the 20 euros on the account to return to play. Thank you

Giusto io non ho avuto l sms per prelievare. Avevo confermato il numero di telefono e l'account. Ma non mi hanno lo stesso mandato l'sms. Chiude la restituzione dei 20 euro sul l'account per tornare a giocare. Grazie

Have you completed the KYC verification successfully in the past? 

Hi I have more than 2 years of experience with sports betting sites. Many of these sites try to sneak up on not paying winnings or they try and find 1000 reasons not to pay. For example they say we have paid you but your bank has not accepted the payment. This site is already rated 2.6 / 10 means a lot. It means that something is wrong. They do not send sms in order to delay the withdrawal. It is then they wait for the players to let go of the press and give up their small win by returning to play and lose it. I would give up my request only because I want you to understand how crafty these gentlemen, indeed dishonest, are. They want to earn money without working. Luckily it is only 20 euros. Other players have lost a lot, a lot of money from these scammers

Salve Io ho più di 2 anni di esperienza con i siti di scomesse sportive. Molti di questi siti cercano di fare i furbi per non pagare le vincite oppure cercano e trovano 1000 motivi per non pagare. Per esempio dicono ti abbiamo versato il pagamento ma la tua banca non ha accettato il pagamento. Questo sito è già valutato 2.6/10 vuoldire molto. Vuoldire che qualcosa non va. Non inviano sms in modo di ritardare il prelievo. È dopo attendano che i giocatori molli la pressa e rinuncia alla sua piccola vincita tornando a giocarla e perderla. Io rinuncerei alla mia richiesta solo perché voglio farvi capire quanto sono furbetti questi signori anzi disonesti. Vogliano guadagnare i soldi senza lavorare. Meno male che si tratta di soli 20euro. Altri giocatori hanno rimesso molto ma molti soldi da questi truffaldini

And

Si

Could you please confirm that the funds are still inside the account?

• This is my request. The funds or rather the request for withdrawal of 20 euros was not successful due to the lack of sending text messages. Your site only accepts doped. I give up the request for 20 euros but ask for the closure of my account and the cancellation of my data

• Questa è la mia richiesta. I fondi o meglio la richiesta di prelievo di 20 euro non è andata a buon fine per la mancanza di invio di sms. Il vostro sito accetta solo dopati. Rinuncio alla richiesta di 20 euro ma chiedo la Chiusura del mio account è la cancellazione dei miei dati

I have already sent you my iban. If you want some advice. I advise you to repay me. Otherwise I will do negative reviews on the web against your site

Vi ho già inviato il mio iban. Se volete un consiglio. Vi consiglio di rimporsarmi. In caso contrario farò recensioni negative sul web contro il vostro sito

I know there is no point in wasting time. This type of site does not really have to exist because it acts incorrectly and only looks at profit and does not take into account the customers (players) Thanks guru that at least gives us the opportunity to express ourselves

Lo so che inutile perdere tempo. Questo tipo di siti in realtà non deve esistere perché agisce in modo scorretto e guarda solo al profitto e non prende in considerazione i clienti (giocatori)Grazie guru che almeno ci da la possibilità di esprimerci

Dear Omar,

Could you please confirm that the funds are still inside your account and they haven't been played/lost? Thank you very much in advance for your reply.

Of course I lost. When they were needed you didn't let me withdraw

Certo che persi .quando ml servivano non mi avete fatto prelievare

Not being that you pay. But you lead the player to exasperation. The player does nothing but prune his hard in your face to close the matter

Essendo che Non pagate. Ma portate il giocatore al esasperazione. Il giocatore non fa altro che potare i sue sodi in vostra faccia per chiudere la faccenda

Once again, I’m sorry to hear about your negative experience. Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For the future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

I repeat that I have contacted you 3 times. Without reply and without sms to unblock the withdrawal request. You answered only when exasperated by the system that I send e-mails every day and no one replies, then you prune the funds and play at random. It is not playing the funds

Torno a ripetere che vi ho contattato ben 3 volte .senza risposta è senza sms per sbloccare la richiesta di prelievo di. Avete risposto solo quando esasperato ormai della sistuzione che io ogni giorno mando e mail e nessuno risponde allora potai i fondi i giocate a caso. È non giocare i fondi

You are also responsible for player funds. You must restore them to their rightful owner without delay and excuses for not paying

Anche voi siete responsabili dei fondi dei giocatori. Dovete ristetiuerli al loro legittimo proprietario senza indugi e scuse per non pagare

Now it is after this negative experience I personally would not waste time playing on your site even for free. The reason is that you don't pay and you find 1000 reasons not to

Adesso è dopo questa esperienza negativa io personalmente non perderei tempo a giocare sul vostro sito neanche gratis. Il motivo è che non pagate è trovate 1000 motivi per non farlo

After me, other players will come to make complaints because this is not a nice way of behaving

Dopo di me arriveranno altri giocatori a fare reclami perché questo non è un bel modo di comportamento

I’m sure you understand that I don’t work for 24Bettle Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. 

Could you please advise how you'd like to proceed with this case since the funds have been played? Thank you very much in advance.

Thank you very much, I suggest returning the 20. Since there are not many and so the problem is solved. I have already sent you my iban thanks

Grazie mille io suggerisco di restituzione dei 20 .visto che non sono tanti e così si risolve il problema. Vi ho già inviato il mio iban grazie

If the funds have been played and lost, on what grounds do you request a refund?

No, it doesn't matter. All wasted time

No fa niente. Tutto tempo perso

Since you have played your winnings, I’m afraid, there is not much we can do for you. As I mentioned earlier, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue develops so we can intervene before it's too late.

Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.