22bet Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

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Dear rakib1122,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

"Dear Jean, since the local payment method is taking too long, I am ready to accept a rejection of this withdrawal so the funds return to my casino balance, allowing me to withdraw via Cryptocurrency instead."

I’m sorry to hear you couldn't cancel your pending withdrawal to change the payment method. Please allow me to ask you a few questions so I can understand the situation.

• Was your account, including the payment method (bKash), fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you let us know when you last made a successful withdrawal using the same payment method (bKash), and how long it took to process?
• Please post screenshots of any relevant communication with the casino when you told them you wanted to cancel your withdrawal.

Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear rakib1122,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean