22bet Casino - Η κατάθεση του παίκτη έχει καθυστερήσει και δεν έχει επιλυθεί.

Good evening, I didn't know it wasn't legal in Greece, 6 days ago I made a deposit of 15 euros, they won't let me play, and the reason is that they have to approve it first if I can play, I've sent an email, I'm going to talk to a representative and I haven't received a single response in so many days, they've all disappeared! If I can't play, I want my money back!

Καλησπέρα δεν γνώριζα ότι δεν είναι νόμιμο στην Ελλάδα πριν 6 μέρες έκανα κατάθεση 15 ευρώ δεν με αφήνουν να παίξω και ο λόγος είναι ότι πρέπει να εγκρίνουν πρώτα αν μπορώ να παίξω έχω στείλει email μπαίνω να μιλήσω με εκπροσώπο και δεν έχω λάβει ούτε μια απάντηση εδώ κ τόσες μέρες είναι εξαφανισμένη όλοι τους! Αν δεν γίνεται να παίξω να πάρω τα χρήματα μου πίσω!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with 22bet Casino. However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country.

Could you please advise how much currently is your withdrawable balance?

Thank you very much in advance for your reply.

Best regards,

Attila

It's 15 euros and no one from the 22bet team has contacted me and I can't make a withdrawal because it doesn't accept mobile because the casino only operates abroad.

Είναι 15 ευρώ και κάνεις από την ομάδα του 22 βετ δεν έχει επικοινωνήσει μαζί μου και δεν μπορώ να κάνω ανάληψη επειδή δεν δέχεται το κινητό επειδή λειτουργεί το καζίνο μόνο στο εξωτερικό

They contacted me to make a withdrawal but they won't let me because of the number because it's obviously Greek.

Επικοινώνησαν μαζί μου να κάνω και καλά ανάληψη αλλά δεν με αφήνουν λόγο του αριθμού επειδή λογικά είναι ελληνικός

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.

I have sent them to you by email, thank you very much

Σας τα έχω στείλει με email ευχαριστώ πολύ

Dear Player,

I kindly request that you only forward the necessary communication directly related to this complaint. The volume of screenshots in your native language makes it challenging to properly assess the issue at hand.

Additionally, could you please confirm whether you currently have access to your account? Have you placed any wagers with the deposited funds?

Thank you in advance for your response.

I go to the site but I can't do anything, not even make a withdrawal as I mentioned because it wants a foreign number while I have a Greek one.

Μπαίνω στο σάιτ αλλά δεν μπορώ να κάνω τίποτα ούτε ανάληψη όπως αναφερα γιατί θέλει ξένο αριθμό ενώ εγώ ελληνικό

Dear Player,

Thank you for your response. I would appreciate your clarification on a few points. Have you successfully registered using a Greek phone number, but are now facing issues accessing your account due to the casino's restrictions?

Furthermore, could you please confirm whether you are in the process of completing the KYC verification?

Thank you in advance.

I can't move forward because they won't let me.

Δεν μπορώ να προχωρήσω διότι δεν με αφήνουν να το κάνω

I'm very sorry but you haven't answered my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Could you please repeat? Because I didn't understand.

Παρακαλώ πολύ μπορείτε να επαναλάβετε; Γιατί δεν κατανοησα

Dear Anna00, thank you for your reply. Based on the evidence provided, the casino is requesting additional verification. Have you tried sending the required documents to the casino via email at [email protected]?

I've tried talking to them every now and then and they all keep telling me the same thing.

Έχω δοκιμάσει μιλάω κάθε λιγου και λιγάκι μαζί τους και μου λένε μονίμως ολοι τα ίδια

Dear Anna00,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you very much.

Σας ευχαριστω πάρα πολυ

Dear Anna00,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 22bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

I have been making a deposit for months now, this casino is not allowed in Greece, I did not know this, I have spoken to representatives and from the beginning they assured me that it would be resolved, however everyone was making fun of me and nothing has happened, I am trying to withdraw this money and it does not let me because I have a Greek number, I send messages, no one answers me! No matter what I do, I have no gain!

Έχω κάνει κατάθεση εδώ κ μήνες το καζίνο αυτό δεν επιτρέπεται στην Ελλάδα εγώ δεν το γνώριζα έχω μιλήσει με εκπροσώπους και από την αρχή με διαβεβαίωσαν πως θα λυθεί ωστόσο όλοι με κορόιδευαν και δνς έχει γίνει τίποτα προσπαθώ να κάνω ανάληψη αυτά τα χρήματα και δεν με αφήνει γιατί έχω ελληνικό αριθμό στέλνω μηνύματα δεν μου απαντάει κάνεις! Ότι και αν κάνω δεν έχω καμία απολαβή!

Hello,

Please note that the player’s account is currently under verification. This is a standard procedure, and according to our rules, the casino has the right to request verification documents and complete the necessary checks before full account access is granted.

We kindly ask the player to follow the instructions provided by the relevant team and continue cooperating with the verification process. This is the fastest way to move the case forward.

Should any additional clarification be needed, we remain available.

You keep saying the same thing, I try to communicate, no one answers, and in the group chat they say the same thing without any benefit, this issue has been going on for almost 3 months and you still say the same thing without letting me withdraw the money

Το λέτε μονίμως αυτό τα ίδια προσπαθώ να επικοινωνήσω δεν απαντάει κάνεις και στο ομαδικό τσατ λενε τα ίδια χωρίς κάποιο όφελος πάει πολύ αυτό το ζήτημα κοντά 3 μήνες και ακόμα λέτε το ίδιο χωρίς να με αφήνετε να κάνω ανάληψη τα χρήματα

Dear Anna00,

Please note that your account is currently under verification. This process may take some time, so we kindly ask you to remain patient.

Our relevant team will contact you as soon as there is an update or if any further information is needed from your side.

Dear 22bet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Hello,

We would like to clarify the situation in more detail.

Your account has been restricted due to responsible gaming concerns. For this reason, further gaming activity on the account is not available, and the funds cannot be used for placing bets.

At the same time, your deposit remains available for withdrawal. You may submit a withdrawal request for the remaining balance in accordance with the platform’s standard procedure.

Thank you for your understanding.

I can't make a withdrawal because you've blocked me because I have a Greek number, it doesn't even let me save the phone to make a withdrawal and you've only left electronic wallets

Δεν μπορώ να κάνω ανάληψη γιατί μου το έχετε κλείσει επειδή έχω ελληνικό αριθμό δεν μαφηνει καν να το αποθηκεύσω το τηλέφωνο για να κάνω ανάληψη και έχετε αφήσει μόνο ηλεκτρονικά πορτοφόλια

Hello Anna,

As we understand, you have already contacted our support team regarding this matter.

Could you please clarify what exact response you received from our colleagues? This will help us better understand at which stage the issue occurred and what exactly is preventing you from submitting a withdrawal request.

You have left the electronic wallets for withdrawal to me, which I do not have access to such access and for withdrawal it wants a phone number and because I press my number it is Greek it does not accept it

Έχετε αφήσει τα ηλεκτρονικά πορτοφόλια για ανάληψη σε εμένα το οποίο δεν έχω πρόσβαση σε τέτοιο προσβαση και για ανάληψη θέλει αριθμό τηλεφώνου και επειδή πατάω τον αριθμό μου είναι ελληνικός δεν το δέχεται

Hello Anna,

Thank you for the clarification.

Please note that we are not the customer support team, and account-related matters such as withdrawal methods, phone number verification, or payment options can only be handled through the official communication channels.

In this case, please contact our support team again and describe the issue in detail, including that the system does not accept your Greek phone number and that you do not have access to the available e-wallet withdrawal options.

Our colleagues will need to check the available withdrawal options for your account and advise you on how to proceed.

I have contacted you repeatedly and you tell me to be patient and that it will be fixed in about 3 months.

Έχω επικοινωνήσει επανηλημενες φορές κ μου λες να κάνω υπομονή και πως θα φτιαχτεί εδώ κ 3 μήνες κοντά

Dear 22Bet Casino Team,

It appears that this case may require a manual withdrawal.

Could you please confirm whether it would be possible to process the withdrawal manually and you can make that happen?

Thank you very much in advance for your assistance.

I can't do it because it asks for a phone number and I only have a Greek number and I don't have an e-wallet.

Δεν μπορώ να το κάνω γιατί ζητάει αριθμό τηλεφώνου και εγώ έχω μόνο ελληνικό αριθμό και δεν έχω και ηλεκτρονικό πορτοφόλι

Dear Anna00,

I know, you cannot, but perhaps casino can!

Ah okay, thank you very much.

Ααα εντάξει ευχαριστώ πολύ

Hello,

We are sorry to hear that Anna00 is experiencing difficulties with the withdrawal process.

At the moment, due to the player’s GEO, only crypto and e-wallet withdrawal methods are available. To use these options, the phone number must first be verified.

Unfortunately, we cannot confirm when additional withdrawal methods may become available. In this case, Anna00 may either wait for other options to appear or proceed with the currently available methods after completing phone verification.

If Anna00 has already contacted our Support team regarding this matter, we kindly ask to provide a screenshot of the correspondence and the reply received. This will help us review the situation more accurately.

Thank you for your cooperation.

Since my number is Greek and it is not verified, how will it be done?

Αφού ο αριθμός μου είναι ελληνικός και δεν επαληθεύεται πως θα γίνει;

Dear Anna00,

As we mentioned earlier, please contact our Support Team directly and ask them to assist you with this matter.

Unfortunately, this public complaint thread is not a support channel, and we are not able to make any changes to your account or resolve account-related issues here.

Our colleagues from Support will be able to review your case internally and provide further guidance.

Thank you for your understanding.

Dear Anna00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have contacted the team, I have done everything without any compensation, I have explained it to 22bet and they still tell me the same thing.

Έχω επικοινωνήσει με την ομάδα έχω κάνει τα πάντα χωρίς καμία απολαβή το έχω εξηγήσει στο 22 bet και όλο μου λένε το ίδιο

Dear 22bet Casino,

I kindly ask you to help the player

Dear Anna00,

Thank you for your patience.

Could you please try linking your phone number once again? The issue should now be resolved, as our colleagues have made the necessary corrections on our side.

Please let us know if you still experience any difficulties.

I press my number and it says I will be sent a confirmation code, it never comes and I talk to customer service and they can't help me.

Πατάω τον αριθμό μου λέει πως θα μου σταλεί κωδικός επιβεβαιωσεις δεν μου έρχεται ποτέ και μιλάω με την εξυπηρέτηση και δεν μπορούν να με εξυπηρετήσουν

Now you blocked my account, I couldn't get a message for a day, I never got one, no matter how many times I pressed something! I'm going to log in today to try again because this happened yesterday, now you say the details are wrong, which is not true because I log in every day, you play with me and make fun of me, please, the team and service of the casino, please intervene in this casino.

Τώρα μου μπλόκαρατε τον λογαριασμό δεν μπορούσε για μια μέρα να μου έρθει μήνυμα δεν μου ήρθε ποτέ όσες φορές πάτησα κάτι! Πάω να μπω σήμερα να ξανά προσπαθήσω γιατί αυτό έγινε χθες τώρα λέτε είναι λάθος τα στοιχεία πράγμα που δεν ισχύει γιατί μπαίνω κάθε μέρα παίζετε μαζί μου και με κοροϊδεύεται παρακαλώ πολύ η ομάδα και εξυπηρέτηση του καζίνο κουρο να παρέμβει σε αυτό το καζίνο

Dear Anna,

We are very sorry that the process is taking longer than expected.

Please be assured that we are doing our best to assist you and find a possible solution for your case.

To continue the review, could you please send us a screenshot from your account where your name and phone number are clearly visible?

Thank you for your patience and cooperation.

It wouldn't let me use the phone because I was supposed to get a message from you and it never did. I've contacted you multiple times on the 22bet block and haven't received any response! Now you won't let me log into my account.

Δεν με άφησε να περάσω τον κινητό γιατί έπρεπε να έρθει μήνυμα από εσάς και δεν ήρθε ποτέ έχω επικοινωνήσει μαζί σας επαναλειμενες φορές στο μπλοκ 22 μπετ και δεν έχω λάβει καμία απάντηση! Τώρα δεν με αφήνετε να μπω στον λογαριασμό

Dear Anna00,

Would it be possible for you to send a screenshot to the casino? This would greatly assist them in identifying the issue at hand. Thank you very much for your help.

I have sent everything they have requested.

Έχω αποστείλει όλα αυτά που έχουν ζητήσει

Dear Anna,

Could you please provide us with your phone number so we can check the situation further?

Can't I send this to you publicly in an email?

Δημόσια δεν γίνεται αυτό να σας το στείλω σε ένα email;

Dear Anna,

You may send your phone number here in the complaint thread, and the Casino Guru team can mark your message as private so it will not be visible to third parties.

Alternatively, you can send your phone number directly to us by email at [email protected].

We will be waiting for your reply so we can continue checking the matter.

Dear Anna00,

If you decide to send it through the complaint thread, I will mark the message as containing sensitive information, so that only you, the casino representative, and I will be able to see it.

Of course, if the casino is comfortable with receiving it via email, please feel free to send it that way as well.

Okay, let's wait for a response and see what they say.

Ωραία ας περιμένουμε απάντηση να δούμε τι θα πουν

Dear Anna,

It does not really matter to us where you send the number. However, to help speed up the process, you may share it here directly, so we can move forward with this case as soon as possible.

Thank you in advance.

Please, so I can put it here, can you make it invisible?

Παρακαλώ πολύ για να το βάλλω εδώ μπορείτε να το κάνετε να μην φενεται;

Dear Anna,

Yes, as Martina has already mentioned, she will mark the message as containing sensitive information, so that only you, I, and the mediator will be able to see it.

However, if you still have any concerns, you may send the number to us by email instead.

Thank you.

I sent it to you via email.

Σας το έστειλα μέσω email

Dear Anna,

We have not received any email from you at [email protected]

Could you please kindly check whether the message was sent to the correct email address and try sending it again?

We will be waiting for your email so we can continue reviewing the matter.

I sent it to you, please look now.

Σας το έστειλα δείτε τώρα παρακαλώ

Dear 22bet Casino,

have you received the email from the player? Please keep us updated. Thank you

Dear Anna,

We are pleased to inform you that your phone number has now been successfully linked to your account.

You should now be able to proceed with submitting a withdrawal request.

Thank you for your patience and cooperation.

Thank you 22bet Casino! Those are great news!

Dear Anna00,

Could you please let me know if you are able to submit a withdrawal request?

Now it won't let me put in my ID to continue the process!

Now it's left me, I entered the details but they are not sending me a message to complete the process, I am in the final stage, I am setting up an account and waiting for the message and they are not sending it

Δεν με αφήνει τώρα να βάλλω την ταυτότητα για να προχωρήσει η διαδικασία!

Τώρα με άφησε έβαλα τα στοιχεία αλλά δεν μου στέλνουν μήνυμα για να γίνει η διαδικασία είμαι στο τελευταίο στάδιο εγώ βάλλει λογαριασμό και περιμένω το μήνυμα και δεν το στέλνουν

I sent them a screenshot! Just now

Τους έστειλα κ στιγμιότυπο οθόνης! Μόλις τώρα

Dear 22bet Casino Team,

can you please help?

They sent me a code that says invalid, I have sent a screenshot again

Μου στείλανε κωδικό ο οποίος λέει μη έγκυρος έχω αποστείλει στιγμιότυπο οθόνης πάλι

It's still not resolved! The issue is the password is invalid and they will soon lock it for a day like last time

Ακόμα δεν έχει επιλυθεί! Το θέμα ο κωδικός δεν είναι έγκυρος και σε λίγο θα το κλειδώσουν για μια ημέρα όπως την προηγούμενη φορά

The withdrawal was made, now it is under review, as soon as I receive the amount, I will write a resolution, now it will still be open because I have no confidence in this casino, thank you very much, it is still being processed.

Έγινε η ανάληψη τώρα είναι υποεξεταση μόλις λάβω το πόσο θα γράψω επίλυση τώρα θα μείνει ακόμα ανοιχτό γιατί δεν έχω καμία εμπιστοσύνη σε αυτό το καζίνο ευχαριστώ πολύ ακόμα γίνεται επεξεργασία

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Anna00,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina