20Bet Casino - Ο λογαριασμός του παίκτη είναι κλειστός και τα κέρδη καθυστερούν.

The Casinoguru complaint reporter does not work because as soon as I start typing it deletes the text immediately. It is definitely a faulty script. So my problem is with 20bet casino.

I registered almost a week ago and entered my email address incorrectly. It is a terrible torture. They are asked me holding an ID card and the code with both hands (If one of my hands is amputated by someone, this is not feasible and violates the dignity of any person, because they cannot ask for medical certificates or a picture that someone has one hand)

This was solved with great difficulty, but the next problem came, the verification of the address, which was also not accepted in almost any form, until I managed to request an extract from the Revolut account with great difficulty. So I submitted all the certificates, and then another problem came regarding the payment. I requested the withdraval to a Revolut card, but Revolut blocks this company (I think not by chance) and after trying, they did not accept the amount sent by 20bet. At that time I had already cursed them several times, saying that I had more than 15 year of experience in the world of online casinos, but I had never met such vile and inhumane incompetent people with zero customer focus and no desire to help, only said template nonsense.

At that time they suggested that I request the payment to my bank account.

I did this too, but 20bet kept canceling the transaction. At that time I questioned them and told them that they were driving me to suicide with this procedure.

After that, I managed the withdraval to my IBAN bankaccount with great difficulty, but the money has not arrived yet (obviously, the payment to the bank account takes time. So it should arrive within a week. But here came the new problem. After I received the email about the payment. (I am attaching this) I could not log into my account. The chat operator left after almost 20 minutes because he was just trying to give stupid advice. Then another operator came who said the account was closed. I asked where my money was, but he did not answer, only gave me an emailaddress to support. I wrote to them that I would report them to the court for the whole procedure from the beginning, because with this they are practically driving me to suicide. I also wrote to them that I would leave a review in both the casinoguru and askgamblers sites. I also wrote that my goal is to have this casino site permanently closed due to the many bad reviews and complete incompetence. I wrote to them that they are liars scammers.

I think so my frustration is totaly understandeable and base of these storis I lost my control. What I want now? I would like get my correct winning amount, so the 88183 HUF, to my revolut account. I also would the compensation for for the difficulties caused by the casino. I mean I definitely don't want an account here anymore, but I do want them to be forced to do what other online casinos do so have a flexible identification procedure. If this doesn't work, their operating license should be revoked. This is in the interest of every online casino customer, we can definitely agree on this.

Bízom benne, hogy hamarosan megkapom a pénzem amit tisztességes játékkal nyertem meg. Köszönöm a segítségüket.

Tisztelettel: D***P***

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• When exactly did you request your withdrawal? Have you made any successful withdrawals before?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear pdiosi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru