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On Wednesday, May 13, I submitted a withdrawal request from my account in the amount of 7997 mEth. Shortly after submitting the request, my withdrawal was rejected and my account was permanently disabled without any prior notice.

I contacted the security department via email. After 24 hours, I received a brief and non-specific message stating that my account had been closed due to an alleged violation. No details, no evidence, and no clear explanation of the alleged breach were ever provided. Since that response, all of my subsequent emails have been completely ignored.

To be clear, there were no winnings involved. The funds in question consist entirely of my own deposited money, and the withdrawal amount is even lower than my total deposits. Despite this, my account has been closed and my funds have been withheld without justification.

This conduct is entirely unacceptable. The absence of transparency, the refusal to provide evidence, and the complete lack of communication strongly indicate unfair handling of user funds.

I formally demand:

A full and detailed explanation of the alleged violation

Immediate review of my account closure

The unrestricted release of my remaining balance of 7997 mEth

If this matter is not resolved promptly, I will escalate this case to all available dispute resolution bodies, regulatory complaint channels, and publicly document the full case across multiple international complaint platforms without further notice.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru