1xBet Casino - Η ανάληψη του παίκτη καθυστερεί και τα χρήματα μπλοκάρονται.

Hello,

I am facing a serious issue with withdrawals on 1xBet.

I deposited 14,000 MAD into my account. First, I attempted to use Mastercard, but the transaction failed. Then, I successfully deposited using CIH Mobile (my regular payment method).

After playing, my balance increased to 35044.75 MAD.

Now, when I try to withdraw my funds, I am required to use the same method as the deposit. However, the problem is that CIH Mobile is not available as a withdrawal option, even though it was the method used for the successful deposit.

I contacted support and:

Sent screenshots proving the deposit was made via CIH Mobile

Explained that the Mastercard attempt failed and should not be considered

They informed me that the issue has been forwarded to the relevant department, and during a phone call, I was told it is a temporary technical problem.

However, the issue is still unresolved, and I cannot withdraw my money.

Summary:

Successful deposit via CIH Mobile

Withdrawal method missing

35044.75 MAD currently blocked

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Thunder1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?
• Have you tried selecting Mastercard as your withdrawal option again to see if your payment would be processed this time?
• Has the casino specified when the technical issues with your preferred payment method will be resolved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Thunder1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru