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Fraud report to 1win Casino

Urgent inquiry regarding unpaid winnings of €800 – scamming incident

Ladies and Gentlemen

I am contacting you because winnings amounting to €800 have been withdrawn from my player account.

I hope someone here can help me.

Best regards,

Betrugsmeldung an 1win Casino

Dringende Anfrage bezüglich nicht ausgezahlter Gewinne in Höhe von 800 € – Scamming-Vorfall

Sehr geehrte Damen und Herren,

ich wende mich an Sie, weil mir Gewinne in Höhe von 800 € aus meinem Spielerkonto entzogen wurden.

Ich hoffe hier kann mir geholfen werden

Mit freundlichen Grüßen,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly, you activated and played with a no-deposit bonus promotion in the casino?
• Which promotion did you participate in?
• After your winnings were confiscated, how much was left on your account?
• Could you please specify when the incident happened?
• Would you be able to support your complaint with evidence from your account, such as a record of the balance being removed?
• Have you contacted casino support regarding the matter? Could you please share the communication between you and support regarding the incident? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear fedja92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru